Shane Doucet
Jennings,AK
Summary
Safety-focused Telecommunications Technician with experience in installing, maintaining, troubleshooting, and repairing mission-critical communications systems. Adept at troubleshooting and monitoring networks, I consistently enhance system performance and reliability. Recognized for strong troubleshooting skills, attention to detail, and commitment to maintaining reliable communication systems that support safe and dependable service. Able to respond to emergency call-outs, work in all weather conditions, and perform in accordance with safety standards. Ready to tackle new challenges and help team achieve company goals with dedication and enthusiasm.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Electronics Technician
AT&T
Jennings, LA
2021 - Current
- Diagnoses and repairs electronic equipment to ensure optimal performance and reliability.
- Conducts routine maintenance checks on telecommunications systems to minimize downtime.
- Collaborates with team members to troubleshoot complex technical issues effectively.
- Installs new communication technologies, ensuring compliance with safety standards and supporting critical infrastructure.
- Reviews and interprets circuit diagrams and other technical documents (i.e., engineering WORD documents), and follows standard practices for provisioning special services, carrier, and message circuit orders.
- Reviews and analyzes complex schematic drawings in performing work operations.
- Drives company vehicle.
Digital Technician
AT&T
DeRidder, LA
2009 - 2021
- Collaborated with test center teams to troubleshoot technical issues and enhance system functionality.
- Performed tests to insure that circuits met requirements after installation or repair work.
- Monitored network performance using diagnostic tools, test equipment and software based test applications to identify and resolve connectivity problems.
- Read and interpreted service orders, WORD documents, circuit diagrams, blueprints and follows standard practices.
- Installed ethernet transport equipment for business customers and cell sites, and ran fiber jumpers from equipment to network transport fiber cables.
- Some experience with fiber splicing of 1-12 pair fiber jumpers/cables.
- Installs, repairs, routines and performs preventative maintenance on digital services in the outside plant environment. Work included carrier circuits, Digital Loop Carrier (DLC), next generation DLC, Fiber in the Loop, SONET, multiplexer equipment.
Service Technician
AT&T
Lake Charles, LA
2000 - 2009
- Diagnosed and resolved technical issues for residential and business customers.
- Performed installations, maintenance and troubleshooting of traditional pots lines, trunks, and ADSL residential and business customer services.
- Provided exceptional customer service by addressing inquiries and troubleshooting concerns effectively.
Education
Associate of Applied Science - Industrial Instrumentation Technology
Sowela Technical Community College
Lake Charles, LA1997
Skills
- OTDR & Fiber Certification Testing
- Network Equipment (CISCO, CIENA, FUJITSU, JUNIPER, NOKIA, ALCATEL)
- Network troubleshooting
- Network Monitoring Software
Certification
- CPR/First Aid
- Valid Driver's License/Chauffeur's License
- Arc Flash
- Portable Fire Extinguishers
Timeline
Electronics Technician
AT&T
2021 - Current
Digital Technician
AT&T
2009 - 2021
Service Technician
AT&T
2000 - 2009
Associate of Applied Science - Industrial Instrumentation Technology
Sowela Technical Community College
PROFESSIONAL STRENGTHS
- Commitment to safety and compliance
- Strong analytical and troubleshooting abilities
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Dependable under emergency response conditions
- Willingness to travel throughout the service territory
- Able to work overtime, rotating call schedules, and storm restoration assignments
- Physically capable of climbing ladders, working at heights, lifting equipment, and working outdoors in varying weather conditions
OBJECTIVE
To contribute my telecommunications, networking, and troubleshooting expertise to the Telecommunications team, supporting reliable communications infrastructure that enables safe, efficient, and dependable electric and networking service for customers while upholding the safety-first culture and operational excellence of American Electric Power.