Summary
Overview
Work History
Education
Skills
Timeline
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Shanell M. Wheeler

Shanell M. Wheeler

Lake Charles

Summary

Motivated customer service associate and manager with 15+ years of experience in managing diverse teams in successful retail store fronts. Proven track record for hands-on employee training that provides outstanding customer service and assist in building an ideal work atmosphere. Strong knowledge of managerial procedures, including but not limited to: assisting the flow of the store, opening and closing protocols, product marketing and recruitment.

Overview

12
12
years of professional experience

Work History

Assistant Manager/Store Manager

Carters Oshkosh
03.2024 - 08.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Women’s Coordinator

Marshalls
11.2023 - 03.2024
  • Managed merchandising activities across Women's Department, Women's fitness, Lingerie, Juniors/Misses.
  • Extremely detailed oriented in displaying merchandise to increase sales
  • Ensures merchandise is properly ticketed and security tagged
  • Delegates merchandising tasks
  • Maintains an awareness of weekly sales within the department
  • Driver of company credit cards and rewards programs
  • Visual merchandising
  • Set floor sets
  • Maintained visual standards
  • Set mannequin moments

Customer Service Associate Customer Service Manger

Walmart
01.2020 - 08.2023
  • Directed team operations to maintain high customer satisfaction levels.
  • Implementation of strategies to improve customer service experience
  • Trained and mentored new customer service representatives to ensure competency
  • Collaboration with mutual departments within the company to maintain optimal communication
  • Assist and followed up on issues and resolved any concerns including but not limited to: replacement, refunds, returns, and service warranties.
  • Developed strong relationships with customers by providing knowledgeable advise on products and services

Support Manager

Walmart
01.2014 - 08.2023
  • Conducted regular meetings with staff members to discuss challenges faced by customers.
  • Maintained compliance with applicable legal and regulatory standards in customer service.
  • Assisted in the development of long-term strategies for improving customer service processes.
  • Processed orders for customers
  • Inventory Control
  • Store shipping and receiving
  • Met company deadlines
  • Coach and developed teams

Education

Washington Marion High School
Lake Charles, LA

Skills

  • Customer Service
  • Retail management
  • Sales management
  • Cashiering/ Customer Service
  • Conflict resolution
  • Effective communication
  • Organization merchandising
  • Leadership development
  • Consulting

    • Store Manager experience

Timeline

Assistant Manager/Store Manager

Carters Oshkosh
03.2024 - 08.2025

Women’s Coordinator

Marshalls
11.2023 - 03.2024

Customer Service Associate Customer Service Manger

Walmart
01.2020 - 08.2023

Support Manager

Walmart
01.2014 - 08.2023

Washington Marion High School

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Shanell M. Wheeler