SHANICE BENJAMIN
Monroe
Summary
Dynamic pharmacy professional with extensive experience at Affinity Health Plan, excelling in prescription handling and customer service. Proven ability to manage inventory efficiently while ensuring HIPAA compliance. Recognized for conflict resolution skills and training development, fostering a collaborative team environment to enhance patient care and satisfaction.
Overview
12
12
years of professional experience
Work History
Pharmacy Clerk
Affinity Health Plan
Monroe
06.2022 - Current
- Handled confidential patient information in accordance with HIPAA regulations
- Efficiently managed inventory of pharmacy products, including tracking and ordering of medications and supplies
- Processed prescription orders for customers and verified accuracy of information
- Assisted customers with prescription orders and refills, answering questions and providing advice
CSR - Pharmacy
Alorica (CVS)
Remote
10.2020 - 06.2022
- Answered customer inquiries via inbound calls, emails, and chat, while providing excellent customer service
- Assisted customers with product selection, ordering, billing, returns/exchanges, and technical support
- Educated customers on special pricing opportunities and offerings
- Resolved customer complaints and inquiries in a timely manner, deescalating any issues that may arise
Cashier/CSR
Walmart
West Monroe
09.2013 - 10.2020
- Provided exceptional customer service with efficient, prompt transactions
- Maintained knowledge regarding payment in the form of cash, checks, credit, vouchers/traveler's checks, or automatic debit
- Reconciled the cash register prior to close, balancing all cash, credit cards, and checks
- Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures
- Assist customers with returns/exchanges, while implementing company policies and procedures
Education
Associates - Medical Assistant
Career Technical College
Monroe, LA01.2010
Skills
- Prescription Handling
- Computer Proficiency
- Attention to Detail
- Product Knowledge
- Conflict resolution
- Teamwork
- Training Development
- Customer Service
- Prescription processing
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Proper labeling
Timeline
Pharmacy Clerk
Affinity Health Plan
06.2022 - Current
CSR - Pharmacy
Alorica (CVS)
10.2020 - 06.2022
Cashier/CSR
Walmart
09.2013 - 10.2020
Associates - Medical Assistant
Career Technical College
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