Shanice Kyles

• Facilitated enhanced customer understanding of healthcare plans through personalized support.
• Directed management of customer accounts to enhance satisfaction levels.
• Resolved payment and order disputes to enhance customer trust and loyalty.
• Optimized claim submission processes to enhance operational efficiency.
• Crafted call center scripts to enhance consistency in customer interactions.
• Executed payment and refund confirmation processes with efficiency and accuracy.
• Thrived in dynamic, high-pressure environments to ensure operational efficiency.
• Diagnosed and resolved customer issues through efficient troubleshooting of technical problems.

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.

• Assisted in training new sales associates on store policies and procedures.
• Managed inventory levels through diligent stock organization and replenishment practices.
• Maintained cleanliness and organization of sales floor, ensuring a welcoming shopping environment.
• Monitored cash handling procedures, ensuring accuracy during transactions and end-of-day reconciliations.
• Handled cash register operations and customer transactions to process payments.
• Resolved customer issues promptly, ensuring satisfaction and loyalty.
• Performed inventory control procedures to manage stock.
• Led team in achieving sales goals through effective product placement and customer engagement.

• Provided exceptional customer service, ensuring timely order delivery and satisfaction.
• Managed cash register transactions accurately, maintaining financial integrity.
• Maintained cleanliness of dining area, adhering to health and safety standards.
• Adapted to fast-paced environment, efficiently handling multiple tables simultaneously.
• Resolved customer inquiries and complaints, enhancing overall dining experience.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

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• Demonstrated self-motivation and accountability in all tasks undertaken.
• Thrived in dynamic, high-pressure environments to ensure operational efficiency.
• Assisted customers with product inquiries and provided exceptional service.
• Processed customer transactions efficiently using POS systems.
• Maintained accurate cash drawer balances during shifts.
• Resolved customer complaints promptly to ensure satisfaction.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.