SHANIKA PHILLIPS

● Processed customer orders as a Packer, ensuring accuracy, proper packaging, and on-time shipment.

● Executed inbound stow functions, accurately scanning and organizing inventory to uphold productivity and quality standards.

Resolved inventory discrepancies, addressed shipment issues, and corrected system errors.

● Facilitated operations as a water spider, replenishing workstations and transporting inventory to sustain workflow efficiency.

● Worked as a Dock Associate, safely loading and unloading trailers while processing inbound and outbound freight.

● Assisted in training new associates on standard operating procedures, safety requirements, and quality expectations.

● Achieved productivity, quality, and safety goals, contributing to continuous improvement initiatives.

• Delivers orders to clients and customers.
• Addresses and resolves any shipment or delivery errors.
• Assists customer service department in addressing customer complaints with regard to shipments and deliveries.
• Resolved shipment and delivery errors, ensuring timely and accurate order fulfillment.
• Inspects all goods being shipped and received, reporting and defective or damaged items.
• Updates management or supervisor on the status of inventory, shipments, and deliveries.
• Organizes and restocks products in the warehouse.
• Keeps warehouse organized and clean.
• Developed innovative storage and shipping solutions to optimize warehouse efficiency.

• Executive assistant to the business owner.
• Hired and scheduled vendors for various events to ensure smooth operations.
• Coordinate and supervise setup and breakdown of events.
• Managed account receivables and payables for customers and vendors to maintain financial accuracy.
• Process and reconcile invoices for both customers and vendors.
• Collect account receivables and process accounts payables for both the customers and vendors.
• Consulted with clients to identify business controls, risks, process gaps, and workflow inefficiencies, enhancing overall event planning.

• Ensure cleanliness of food service areas, proper organization of all service areas, and proper work area safety.
• Maintained high customer service standards during interactions.
• Ensured cleanliness and organization of food service areas to promote safety and enhance customer experience.
• Resolved customer and employee issues to maintain a positive work environment.
• Monitored inventory levels and completed replenishment forms to ensure consistent supply availability.
• Uphold predefined customer services standards.