Shaniqua Gautier
Denham Springs
Summary
Dynamic customer service professional with proven problem-solving skills and a strong background at Uhaul Moving And Storage. Expert in complaint resolution and adept at utilizing Microsoft Excel for data management. Committed to enhancing customer satisfaction through effective communication and personalized service, consistently driving loyalty and repeat business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Center Representative
Uhaul Moving And Storage
01.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and make upsells.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Handled 60+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Trained New employees in customer service script recitation, conflict resolution, and data entry practices.
Customer Service Representative
Alexanders Highland Market
07.2019 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Prepared bi-weekly Reports by collecting and analyzing contractors and project information.
- Developed strong, proactive, customer-focused relationships with contractors to help drive demand.
- Responded to contractor and customer requests (phone,web,email) by answering questions, providing information, and presenting solutions to problems.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Administrative Assistant
Medical Transportation Management
05.2016 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Prioritized and processed over 1k incoming and outgoing cross- departmental mailings within 2 weeks.
Education
High School Diploma -
Tara High
Baton Rouge, LA05-2016
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Certified Customer service representative (CCSR)
- Microsoft Excel certification (2015)
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Answering questions
- Call control
- Complaint resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certified Customer Service Representative (CCSR)
- Microsoft Excel Certification (2015)
Languages
English
Full Professional
Timeline
Call Center Representative
Uhaul Moving And Storage
01.2024 - Current
Customer Service Representative
Alexanders Highland Market
07.2019 - 12.2023
Administrative Assistant
Medical Transportation Management
05.2016 - 07.2019
High School Diploma -
Tara High
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