Shannah Ramsey
Kelly
Summary
Direct Service Worker with a proven track record at Hearts Desire, enhancing client independence and well-being through tailored care plans and life skills coaching. Expert in medication monitoring and behavioral management, I significantly improved mental health and safety. Skilled in fostering client socialization, I excel in creating supportive, clean environments, demonstrating empathy and professionalism. Looking to branch out to get away from direct service working and expand my knowledge of working around equipment to better provide for my family.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Direct Service Worker
Hearts Desire
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
- Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
- Coordinated recreational activities that promoted socialization among peers while also improving overall mental health for participating clients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client quality of life by implementing personalized care plans and providing daily support.
- Documented client progress through detailed record-keeping and consistent communication with supervisors and team members.
- Maintained a clean and comfortable living environment for clients by performing regular household chores and maintenance tasks.
- Collaborated with healthcare professionals to ensure the best possible care for each client based on individual needs.
- Provided transportation to medical appointments, social events, and other outings, ensuring timely arrival for each engagement.
- Developed trust with clients by consistently demonstrating empathy, patience, and professionalism in all interactions.
Direct Service Worker
Advanced Sitting Solution
Plater
Mad Jacks
04.2022 - 06.2022
- Enhanced production efficiency by optimizing plating processes and implementing best practices.
- Performed tests on plated samples to ensure compliance with client specifications as well as industry standards such as ASTM or ISO guidelines.
- Developed customized plating solutions for unique client requirements, ensuring project success and customer satisfaction.
- Decreased production downtime by conducting regular maintenance on plating equipment and machinery.
- Scraped off build-up and cleaned machinery regularly.
- Checked on objects during plating to verify conformance to specifications.
Host
La Bamba Mexican Cafe
05.2021 - 06.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
GED
Columbia, LA05.2022
Skills
- Activities of daily living assistance
- Daily living activities
- Housekeeping tasks
- Medication monitoring
- First aid/CPR certified
- Direct care
- Transportation
- Client documentation
- Meal preparation
- Behavioral management
- Care plan development
- Light housekeeping
- Safety monitoring
- Care plan management
Certification
CPR/first aid certified
Timeline
Plater
Mad Jacks
04.2022 - 06.2022
Host
La Bamba Mexican Cafe
05.2021 - 06.2021
Direct Service Worker
Hearts Desire
Direct Service Worker
Advanced Sitting Solution
GED
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