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Shannon Hufford
Oak Ridge,AL
Summary
Dynamic Floral Store Manager at Mulhearn Flowers with a proven track record in operations management and customer relations. Expert in cash handling and POS systems, I fostered a positive environment that enhanced customer satisfaction and drove sales through innovative merchandising. Recognized for effective communication and problem-solving skills, ensuring compliance and operational excellence.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency.
Overview
14
14
years of professional experience
Work History
Floral Store Manager
Mulhearn Flowers
06.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Received payments on floral accounts and funeral insurance policies
- Prepared custom fresh floral arrangements to customer specification
- Oversaw communications with online ordering and wire services
- Drove company vehicle for floral deliveries
Administrative Assistant/Receptionist
Will Source Staffing
09.2021 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Assistant Manager
Hufford's Lumber & Hardware
02.2012 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
GED -
Lake Havasu High School
Lake Havasu City, AZSkills
- Analytical problem-solving
- Effective multitasking
- Store operations management
- Optimistic attitude
- Effective communication abilities
- Cash handling expertise
- POS systems
- Operations management
- Strategic thinker
- Problem-solving
- Customer relations
- Multitasking and organization
- Bank deposit procedures
Interests
Timeline
Floral Store Manager
Mulhearn Flowers
06.2022 - Current
Administrative Assistant/Receptionist
Will Source Staffing
09.2021 - 05.2022
Assistant Manager
Hufford's Lumber & Hardware
02.2012 - 08.2021
GED -
Lake Havasu High School
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