Shanta Wesley
MONROE
Summary
I'm a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I've done a little data entry and call center work as well. I love learning new information and I'm also able to quickly grasp new concepts. I'm committed to maintaining professional relationships to increase profitability and drive business results. I'm a skilled professional with an extensive background in customer service. Calm and poised in the most pressure driven situations. Pursuing a Call Center or Online Chat Specialist position where excellent response and writing skills will help improve a company's success.
Overview
1
1
year of professional experience
Work History
Scheduler
Vivint Home Security
01.2023 - 04.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Handled customer inquiries and suggestions courteously and professionally.
Advisor 1 Customer Service Representative
Nelnet
07.2022 - 01.2023
- I advis borrowers (customers) on steps to take to help with a problem on account
- Assist borrower with maing payments for an acocunt
- Assist borrower with making changes on accounts such as....address, phone number ect,
Retention Customer Service Team Lead
Trugreen
03.2022 - 07.2022
- Assist customs with paying bils and getting information
- Keep customers from leaving company with giving them deals and educating them on the products
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Escalated issues to proper supervisors when standard processes were not effective.
Education
High School Diploma -
Richwood High School
Monroe, LA05-2018
Skills
- Online Chat
- Customer Engagement
- Teamwork
- Past Due Account Management
- Customer Service
- Flexibility
- Call Center
- Teamwork
- Website Navigation
- Multitasking
- Scheduling
- Communication
- Computer Literacy
- Microsoft Exchange
- Typing
- Time Management
- Listening
- Data Entry
- Leadership
- Teamwork
Timeline
Scheduler
Vivint Home Security
01.2023 - 04.2023
Advisor 1 Customer Service Representative
Nelnet
07.2022 - 01.2023
Retention Customer Service Team Lead
Trugreen
03.2022 - 07.2022
High School Diploma -
Richwood High School
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