Shantell Smith
Thibodaux
Summary
Seeking Customer Support Representative role with 9 years of experience in customer service, including as an Independent Contractor with Omni Interactions. Proficient in managing customer interactions, resolving complaints, and utilizing personal computer in quiet environment with high-speed Internet. Strong communication and problem-solving skills, adept at using Microsoft Office and maintaining customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
H&r Block
Thibodaux
10.2022 - 04.2025
- Assisted in managing daily operations of tax preparation office.
- Trained and mentored new staff on tax filing procedures.
- Ensured compliance with IRS regulations and company policies.
- Scheduled client appointments and managed office calendar efficiently.
- Resolved client inquiries and provided exceptional customer service support.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
ER Registration Clerk
Thibodaux Regional Hospital
Thibodaux
09.2024 - 12.2024
- Registered patients upon arrival, ensuring accurate information collection.
- Processed insurance verification to facilitate timely care delivery.
- Managed electronic health records, maintaining confidentiality and compliance.
- Coordinated with medical staff to expedite patient flow in the emergency room.
- Assisted patients in completing necessary paperwork for treatment access.
- Communicated effectively with patients regarding registration procedures and wait times.
- Handled incoming calls, directing inquiries to appropriate departments for resolution.
- Provided assistance to visitors and answered their questions regarding hospital services or directions within the facility.
- Maintained current knowledge of departmental policies, procedures, regulations, laws. related to the registration process.
- Entered patient demographic and financial data into computer system accurately.
- Performed pre-registration activities for scheduled appointments.
- Followed up on outstanding registration issues promptly to ensure smooth operations of the ER department.
- Participated in meetings, trainings and educational sessions related to job duties as assigned.
- Collected co-payments and other payments from patients.
- Processed release of information requests as required by law or regulation.
Cashier
Walmart
Thibodaux
02.2022 - 12.2023
- Processed customer transactions efficiently at checkout stations.
- Maintained cleanliness and organization of checkout areas and registers.
- Operated point-of-sale systems accurately for cash and card transactions.
- Managed returns and exchanges according to store policies.
- Handled cash drawer management and balanced daily transactions.
- Provided exceptional customer service to enhance shopping experiences.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Customer Service Representative
Dexcomm Answering & Communication
Carencro
01.2018 - 12.2021
- Provided exceptional customer support through phone and chat communications.
- Resolved customer inquiries and issues with empathy and professionalism.
- Utilized call management systems to log interactions and track resolutions.
- Collaborated with team members to address complex customer concerns effectively.
- Educated customers on services and products to enhance their experience.
- Handled high-volume calls while maintaining quality service standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
GED - General Education
Ouachita Parish High School
Monroe, LA05.2009
Skills
- Customer Service
- Computer Literacy
- Time Management
- Microsoft Word
- Documentation Review
- Microsoft Excel
- Guest Services
- Communication Skills
- Leadership
- Typing
- Windows
- Microsoft Office
- Computer Skills
- Communication
- Organization
- Problem-solving
- Technical Proficiency
- Adaptability
- Tax preparation
- Appointment scheduling
- Electronic health records
- Customer checkout process
- Client relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Training and mentoring
- Policy enforcement
Timeline
ER Registration Clerk
Thibodaux Regional Hospital
09.2024 - 12.2024
Assistant Manager
H&r Block
10.2022 - 04.2025
Cashier
Walmart
02.2022 - 12.2023
Customer Service Representative
Dexcomm Answering & Communication
01.2018 - 12.2021
GED - General Education
Ouachita Parish High School
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