SHANTEZ WATSON
Lake Charles
Summary
Document Management , Automated and Manual Data Entry, Statistical Analysis, Word Processing, Digital File Transmission Positive Attitude and Energetic, Administrative Support, Prioritization and Time Management,
PROFESSIONAL SUMMARY
Data Entry Statistical Analysis, utilizing my 10 plus years of experience in office administration to advance and enhance my career. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach,Knowledgeable in medical software applications. Compassionate, reliable and energetic. Reliable Medical Support professional with 6 years of experience in medical office environment.
Overview
29
29
years of professional experience
Work History
Customer Care Coordinator
Numotion
01.2021 - Current
- Processed customer account changes with proprietary software.
- Reduced downtime, authorizing diagnosis and managing equipment repair and replacement through delivery.
- Maximized revenue by proactively building and managing key customer relationships.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Forecasting and delivery planning
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Reconciled accounts, posted daily entries and conducted financial analysis.
- Insurance reimbursement and verification
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Resolved billing and service issues for medical supplies and custom manual and power wheelchairs for customers.
- Audited customer account
- Coordinate patient scheduling
- Payment processing
Medical Receptionist/PBX, Switchboard Operator
SWLA Children's Clinic
09.2014 - Current
- I started as an appointment desk employee to a receptionist for multiple offices
- I currently work as a personal secretary for 2 Social Workers, a Lactation
- Nurse, and a Dietitian
- Answered customer telephone calls promptly to avoid on-hold wait times
- Managed master calendar and scheduled appointments
- Payment Processing
- Verbal and Written
- Communication
- Reliable and Punctual 50 WPM
- Attention to Detail
- Multitasking and prioritization
Department Supervisor
JC Penney Department Store
05.1996 - 01.2014
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Trained team members in successful strategies to meet operational and sales targets
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces
- Tracked and prioritized work orders to meet daily production requirements
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork
- Built and designed large displays weekly to promote specific products.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Designed and built over 50 displays per month to generate customer interest in store merchandise
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Handled cash register, returns and refunds
- Maintained stock of items, cleanliness, organization and provided excellent customer service
- Built relationships with current customers to maintain goodwill and gain additional business.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NHCertificate of Technical Studies: Medical Coding And - Medical Coding And Billing
LSUE
Eunice, LA12.2022
NCCT Certificate - Medical Coding and Billing
Academy of Acadiana
Lake Charles, LA07.2014
High School Diploma -
Ville Platte High School
Ville Platte, LA05.1991
Skills
- Customer Data Confidentiality
- Transaction Processing
- Efficient and Detail-oriented
- Data Entry
- Customer Service
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Account Management
- Administrative and Office Support
- Strong Analytical and Problem Solving Skills
Timeline
Customer Care Coordinator
Numotion
01.2021 - Current
Medical Receptionist/PBX, Switchboard Operator
SWLA Children's Clinic
09.2014 - Current
Department Supervisor
JC Penney Department Store
05.1996 - 01.2014
Certificate of Technical Studies: Medical Coding And - Medical Coding And Billing
LSUE
NCCT Certificate - Medical Coding and Billing
Academy of Acadiana
High School Diploma -
Ville Platte High School
Bachelor of Science - Business Administration
Southern New Hampshire University
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