Sharada Kendrick
Baton Rouge
Summary
Boost customer loyalty by delivering expert support and guidance to resolve any problem. Skillfully multitask and prioritize actions to manage incoming calls, emails and in-person inquiries. Good research, communication and teamwork abilities.
Overview
19
19
years of professional experience
Work History
PCA
S&S Home Care
07.2024 - Current
- Provided emotional support and companionship to patients, enhancing mental well-being.
- Employed gait belts to safely assist patients with mobility, preventing falls and injuries.
- Communicated effectively with healthcare team to relay patient needs and changes in condition.
- Utilized blood pressure monitors to regularly check and maintain patient vitals.
- Operated electronic health record software to accurately document patient information, ensuring timely updates.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
PCA
Nightingale Home Healthcare Inc.
06.2024 - Current
- Provided emotional support and companionship to patients, enhancing mental well-being.
- Employed gait belts to safely assist patients with mobility, preventing falls and injuries.
- Communicated effectively with healthcare team to relay patient needs and changes in condition.
- Utilized blood pressure monitors to regularly check and maintain patient vitals.
- Operated electronic health record software to accurately document patient information, ensuring timely updates.
Hostess
Longhorn Steakhouse
05.2019 - Current
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Documented reservations and communicated changes to guests using [Software].
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Patient Care Technician
Fresenius Medical Care Holdings Inc.
10.2020 - 06.2023
- Demonstrated effective communication skills to coordinate with healthcare team and provide compassionate patient support.
- Utilized vital signs monitoring equipment to measure and record patients' blood pressure, temperature, and heart rate.
- Prepared and maintained patient rooms by ensuring cleanliness, orderliness, and availability of necessary supplies.
- Operated electronic health record systems to efficiently document patient information and manage care plans.
- Administered point-of-care testing devices to perform blood glucose checks and other diagnostic tests.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
DSW Worker
JUVO HEALTH CARE
11.2018 - 03.2020
- Completed home management tasks by preparing meals, grocery shopping and cleaning.
- Transported and accompanied clients to scheduled appointments, including social security, therapy and doctor appointments.
Cashier
BJ'S COUNTRY BUFFET
09.2005 - 12.2018
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Counted cash in register drawer at beginning and end of shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
SARAH T REED H.S
New Orleans, LA06.1990
Skills
- Inbound and Outbound Calling
GREAT COMMUNICATION SKILLS
- Sales expertise
- Client Needs Assessment
Timeline
PCA
S&S Home Care
07.2024 - Current
PCA
Nightingale Home Healthcare Inc.
06.2024 - Current
Patient Care Technician
Fresenius Medical Care Holdings Inc.
10.2020 - 06.2023
Hostess
Longhorn Steakhouse
05.2019 - Current
DSW Worker
JUVO HEALTH CARE
11.2018 - 03.2020
Cashier
BJ'S COUNTRY BUFFET
09.2005 - 12.2018
High School Diploma -
SARAH T REED H.S
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