Kaicee Smith
Baton Rouge,LA
Summary
Dedicated Virtual Assistant with strong customer service skills, calendar management, and attention to detail. Proven ability to enhance client relations and improve operational efficiency.
Overview
1
1
year of professional experience
Work History
Virtual Assistant
Carrie's Snack Shack
Newellton, LA
03.2025 - Current
- Maintain a well-organized database system for improved information accessibility in daily operations.
- Complete business correspondence, transcription, and data entry.
- Conferred with customers by telephone, chat or email to provide information.
- Manage daily scheduling and calendar appointments for efficient time management.
- Respond to customer inquiries promptly, enhancing overall service satisfaction.
- Coordinate virtual meetings, ensuring all participants were prepared and informed.
- Provide exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Engage with customers proactively to build rapport and encourage repeat business.
Correctional Officer
Tensas Detention Center
Waterproof, LA
10.2024 - 03.2025
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted routine inspections of cells and common areas to maintain security standards.
- Responded promptly to emergency situations, employing conflict resolution techniques effectively.
- Collaborated with team members to develop strategies for managing inmate populations efficiently.
- Documented incidents and maintained accurate reports to support operational transparency.
- Assisted in training new officers on safety protocols and emergency response procedures.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Education
High School Diploma -
Tensas High School
Saint Joseph, LA05.2024
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- Social media updating
- Meeting scheduling
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Email management
- Fast learner
- Customer and client relations
Timeline
Virtual Assistant
Carrie's Snack Shack
03.2025 - Current
Correctional Officer
Tensas Detention Center
10.2024 - 03.2025
High School Diploma -
Tensas High School