SHARHONDA BRIMMER
Baton Rouge,LA
Summary
During my leadership with Woman's Hospital, I have enhanced patient access improvements, service excellence and revenue cycle management satisfaction through effective team leadership,process optimization and problem-solving. My knowledge of the authorization process and HIPAA compliance have significantly improved revenue cycle efficiency, patient satisfaction and operational efficiency, which has reduced employee turnover, boosted team growth demonstrating exceptional team management and communication abilities.
Personable with strong leadership and problem-solving abilities, equipped to manage patient access operations efficiently. Possesses knowledge of healthcare systems and patient registration processes, with background in critical thinking and customer service. Dedicated to improving patient experience and operational efficiency.
Overview
19
19
years of professional experience
Work History
Patient Access Supervisor
Woman's Hospital
05.2015 - Current
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Streamlined patient registration process by managing day to day operations, implementing efficient workflows and reducing wait times to ensure all tasks were completed accurately and in a timely manner.
- Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Served as a liaison between patients, physicians, other departments and administrative staff to address concerns or questions related to registration or billing issues effectively.
- Enhanced patient satisfaction with improved communication strategies and timely resolution of issues.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
Patient Access Representative
Woman's Hospital
02.2006 - 05.2015
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication between patients , various departments and staff thorough explanations of insurance benefits and coverage.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Education
Associate of Science - Biology
Baton Rouge Community College
Baton Rouge, LA05-2025
High School Diploma -
BELAIRE HIGH SCHOOL
Baton Rouge, LA05-1989
Skills
- Registration and scheduling
- Service Excellence
- Proficient in Authorization Processes
- HIPAA compliance
- Electronic health records
- Data entry
- Team building
- Critical thinking
- Effective problem solving
- Team management
- Insurance verification
- Effective communication
- EMR updating
- Customer service
- Process improvement
- EMR
Timeline
Patient Access Supervisor
Woman's Hospital
05.2015 - Current
Patient Access Representative
Woman's Hospital
02.2006 - 05.2015
Associate of Science - Biology
Baton Rouge Community College
High School Diploma -
BELAIRE HIGH SCHOOL
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