Shari McCoy
Shreveport
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
9
9
years of professional experience
Work History
Manager
Counter Culture
Shreveport
02.2020 - 03.2026
- Managed daily operations to ensure efficient workflow and service quality
- Responsible for daily operation of the store.
- Made daily bank deposits.
- Managed a team of 8 to 9 members.
- Assisted with making vendor lists of products to be shipped to the store via truck.
- Put product away once truck delivery was made.
- Provided customer service by taking and making orders.
- Liaison between store and customers.
- Adept to resolving customer issues and providing customer satisfaction.
Customer Service Representative
Burger King
Shreveport
11.2019 - 02.2020
- Provided customer service by cleaning lobby, washing dishes, prepping for the day’s business and keeping the ic bin on drink dispenser full.
Logistics Associate
AFS Logistics
Shreveport
11.2016 - 07.2019
- Coordinated shipments to ensure timely delivery and accurate tracking.
- Exhibited phone handling skills by averaging around 100 calls per day both taking and making phone calls.
- Adept at data entry of precise notations on each client file handled regarding client contact and each truck scheduled or the reason why it wasn’t.
- Displayed knowledge of corporate email system and Excel as it applied to completion of job tasks assigned.
- Handled the front desk greeting and directing persons to their destination and transferring calls.
Education
Some College (No Degree) - Pre Professional Speech Pathology
LA Tech University
Shreveport, LouisianaSkills
- Vast customer service skills
- Communication
- Goal oriented
- Exhibit leadership qualities as well as being a great team member
Timeline
Manager
Counter Culture
02.2020 - 03.2026
Customer Service Representative
Burger King
11.2019 - 02.2020
Logistics Associate
AFS Logistics
11.2016 - 07.2019
Some College (No Degree) - Pre Professional Speech Pathology
LA Tech University