Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHARLISSA PARKER

Baton Rouge

Summary

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.

Overview

3
3
years of professional experience

Work History

Lead Customer Service Representative

Circle K
Baton Rouge
07.2023 - Current
  • Managed a team or customer service representatives, consistently achieving performance targets and goals.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Established positive relationships with clients through regular follow-ups and personalized service offerings.
  • Responded to customer calls and emails to answer questions about products and services.
  • Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.

Customer Service Representative

HI Nabor Supermarket
Baton Rouge
01.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Some College (No Degree) - Accounting

Baton Rouge Community College
Baton Rouge, LA

Skills

Bookkeeping and accounts payable, processing of payments and accounting records

  • Problem-solving
  • Chargeback research
  • Work prioritization
  • Attention to detail
  • Appointment setting
  • Appointment scheduling
  • Complaint handling
  • Customer service
  • Call center experience
  • Credit card processing
  • Customer correspondence
  • Help desk support
  • Complaint resolution
  • Customer support
  • MS office applications
  • Fast learner
  • Multitasking and organization

Timeline

Lead Customer Service Representative

Circle K
07.2023 - Current

Customer Service Representative

HI Nabor Supermarket
01.2023 - Current

Some College (No Degree) - Accounting

Baton Rouge Community College

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SHARLISSA PARKER