SHARON HOBLEY
Shreveport
Summary
Dedicated customer service representative skilled in issue resolution and call management. Proficient in CRM software and product knowledge, ensuring high customer retention rates and efficient handling of high-volume call queues.
Overview
6
6
years of professional experience
Work History
CSR
Teleperformance USA
Shreveport
03.2020 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high-volume call queues while maintaining service quality standards.
- Provided detailed product information to enhance customer engagement.
- Documented customer interactions in the company’s CRM system accurately.
Education
High School Diploma -
C E BYRD
Shreveport, LA05-1985
Skills
- Customer service
- Issue resolution
- Call management
- Product knowledge
- CRM software
- Customer retention
Timeline
CSR
Teleperformance USA
03.2020 - Current
High School Diploma -
C E BYRD