Sharrell Brown
Slidell
Summary
Dynamic professional with extensive medical experience, excelling in team leadership and pursuing a career as an independent contracting medical courier. Proven ability to enhance workflow efficiency and improve delivery reliability through proactive problem-solving and exceptional communication skills. Certified in OSHA/Bloodborne Pathogens and HIPPA; TWIC clearance, demonstrating a commitment to safety and compliance in all operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Rural Mail Carrier Associate, City Carrier Assist.
United States Postal Service, USPS
03.2024 - 03.2025
- Developed strong relationships with city and rural customers through consistent communication and exceptional service quality.
- Responsible for mail sorting, package handling, mail/package collection and delivery to residential and commercial establishments on seven established routes, ensuring accuracy and efficiency.
- Performed daily postal vehicle maintenance checks as well as maintained a clean and organized vehicle for efficient mail/package delivery.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
Delivery Driver, Seasonal
United Parcel Service, UPS
10.2024 - 01.2025
- Completed daily delivery routes efficiently and accurately, ensuring timely delivery of packages to various locations.
- Worked during peak seasons, managing high volume deliveries efficiently.
- Tracked delivery process using handheld device, ensuring accurate record of packages.
- Utilized strong organizational and time management abilities to prioritize and coordinate multiple deliveries throughout the day.
Clinical Data Coordinator, Supervisor
Ochsner Medical Center
03.2022 - 03.2024
- Recruit, Hire and Onboard new staff.
- Create SOPs and other resourceful tools to aid in seamless workflows.
- Conducted regular audits on clinical trial databases to identify potential issues and implement necessary corrective actions.
- Handled confidential information, documents and PHI with discretion and maintained proper organization/filing.
- Collaborated with cross-functional teams to ensure timely completion of clinical trials.
- Facilitated clear communication between stakeholders through concise status updates and informative progress reports.
Senior Clinical Data Coordinator
Ochsner Medical Center
09.2016 - 03.2022
- Completed specimen collection, processing, packaging and shipping per protocol.
- Managed specimen kit inventory and prepared pre-visit kits: cyrovial labeling, lab and shipping requisition completion/submission.
- Trained new and existing Data Coordinators.
- Reduced query resolution time significantly by proactively addressing potential issues during the CRF design phase.
- Improved protocol compliance by providing clear guidance on requirements to site staff during investigator meetings and training sessions.
- Conducted thorough quality control checks on all collected data, resulting in improved overall data reliability.
Patient Account Representative Team Lead
Tulane University
05.2010 - 05.2016
- Managed the Pediatric Adolescent Medicine Section's billing process for each site.
- Improved team performance by providing ongoing training, guidance, and support to clinical staff.
- Contributed to the improvement of overall collections rate by consistently meeting personal targets for account resolution.
- Assisted in the development and implementation of policies and procedures for effective patient account management.
- Supported financial objectives by reviewing credit balances, refunding overpayments, and negotiating payment plans as needed.
Medical Office Assistant
Tulane University
01.2007 - 05.2010
- Performed patient assessments, vitals signs and triage under the direction of licensed personnel.
- Coordinated patient scheduling, patient registration, health insurance verification, data collection/entry, answered and transferred telephone calls and completed medical insurance registration during check-in/check-out.
- Directed patients to exam rooms, performed diagnostic procedures, urinalysis, venipuncture, injections and various lab testing including HIV testing and counseling according to State guidelines.
- Cleaned and stocked examination/treatment rooms.
Medical Office Assistant
Community Health Service Agency
11.2005 - 01.2006
- Assisted licensed personnel with medical procedures and examinations.
- Triaged patients, performed patient assessments, vital signs, venipuncture, urinalysis, injections and various lab testing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Cleaned and stocked examination/treatment rooms.
Education
TCA- Phlebotomy Technician -
Delgado Community College
New Orleans, LA05-2016
Certificate of Applied Science - Medical Billing And Coding
Nunez Community College
Chalmette, LA05-2015
Diploma - Medical Assistant -
Bryman College
Harahan, La05-2003
High School Diploma -
John Mc Donogh Senior High
New Orleans, LA05-2003
Skills
- Safe and Defensive driving
- Package handling/sorting, collection and delivery
- Exceptional communication and interpersonal skills
- Strong leadership skills in problem solving, conflict resolution, delegation, performance management, active listening, critical thinking, adaptability, diversity awareness, collaboration, workflow optimization, empathy and compassion for others
- Detail-oriented and able to handle multiple tasks simultaneously
- Strong organizational, priority and time management skills
Certification
- Occupational Safety and Health Administration (OSHA) / Bloodborne Pathogens
- Health Insurance Portability and Accountability (HIPPA)
- Transportation Worker Identification Credential (TWIC) Card
Timeline
Delivery Driver, Seasonal
United Parcel Service, UPS
10.2024 - 01.2025
Rural Mail Carrier Associate, City Carrier Assist.
United States Postal Service, USPS
03.2024 - 03.2025
Clinical Data Coordinator, Supervisor
Ochsner Medical Center
03.2022 - 03.2024
Senior Clinical Data Coordinator
Ochsner Medical Center
09.2016 - 03.2022
Patient Account Representative Team Lead
Tulane University
05.2010 - 05.2016
Medical Office Assistant
Tulane University
01.2007 - 05.2010
Medical Office Assistant
Community Health Service Agency
11.2005 - 01.2006
TCA- Phlebotomy Technician -
Delgado Community College
Certificate of Applied Science - Medical Billing And Coding
Nunez Community College
Diploma - Medical Assistant -
Bryman College
High School Diploma -
John Mc Donogh Senior High
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