Summary
Overview
Work History
Education
Skills
Timeline
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Sharron Jones

New Orleans

Summary

Results-driven Assistant Manager with 15+ years of experience in customer service, operations, and team leadership at FedEx Office. Proven track record of improving efficiency, reducing errors, and increasing customer satisfaction. Skilled in training and developing staff, streamlining workflows, and managing high-volume production environments. Recognized for dependability, adaptability, and the ability to create a positive and productive work environment.

Overview

19
19
years of professional experience

Work History

Assistant Manager

FedEx Office
08.2021 - Current
  • Supervised and coached a team of 8–12 employees, improving productivity by 20% through training and performance feedback.
  • Increased customer satisfaction scores by 15% by implementing workflow improvements and enhancing team communication.
  • Reduced order errors by 10% through quality checks and process adjustments.
  • Successfully managed daily operations, inventory control, and scheduling, ensuring goals were consistently met or exceeded.

Lead Consultant

FedEx Office
01.2020 - 08.2021
  • Directed production workflow, achieving 98% on-time completion for all orders.
  • Managed high-volume digital imaging and finishing jobs, reducing turnaround times by 12%.
  • Trained and mentored junior staff, which contributed to a 25% decrease in production rework.
  • Supported center management by handling complex customer orders and resolving escalations.

Center Consultant

FedEx Office
04.2006 - 01.2020
  • Delivered exceptional customer service, helping to maintain customer satisfaction ratings above 90%.
  • Processed an average of 50+ customer orders daily while consistently meeting tight deadlines.
  • Oversaw package handling and ensured safe, on-time deliveries, reducing shipping delays by 8%.
  • Promoted twice due to strong performance, leadership, and dependability.

Education

High School Diploma -

Walter L. Cohen College Prep
New Orleans, LA
01.2002

Skills

  • Personal Skills
  • Self-starter with positive attitude
  • Strong communication and teamwork abilities
  • Organized and adaptable
  • Technical & Clerical Skills
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Data entry and management
  • Photoshop and word processing

Timeline

Assistant Manager

FedEx Office
08.2021 - Current

Lead Consultant

FedEx Office
01.2020 - 08.2021

Center Consultant

FedEx Office
04.2006 - 01.2020

High School Diploma -

Walter L. Cohen College Prep

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