Shasta Dutruch
Angie
Summary
Dynamic professional with extensive experience at Northshore Office Equipment, excelling in customer relations and organizational skills. Proven ability to streamline operations and enhance efficiency through effective time management and clerical support. Adept at resolving issues and maintaining accurate financial records, ensuring exceptional service and client satisfaction.
Overview
27
27
years of professional experience
Work History
Receptionist
Northshore Office Equipment LLC.
06.2017 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and dispatched Technicians to service calls.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately. Billed customers invoices through Quickbooks.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, emailing documents.
- Corresponded with clients through email, telephone, or postal mail.
Floating Bank Teller
Hancock Whitney Bank
01.2006 - 01.2015
- Facilitated smooth transitions between branches as a floating teller by quickly adapting to different locations'' specific procedures and policies.
- Promoted a positive work environment through active participation in team meetings, sharing feedback, and supporting colleagues when necessary.
- Conducted regular audits of cash vaults, identifying potential issues and rectifying discrepancies promptly.
- Supported team members during peak hours by efficiently managing multiple tasks and providing prompt assistance when needed.
- Collaborated with other tellers to balance cash drawers at the end of each shift, ensuring accurate records and minimizing discrepancies.
- Strengthened relationships with customers by delivering friendly, personalized service during every interaction.
- Streamlined banking processes for increased efficiency while maintaining compliance with bank policies and regulations.
- Assisted branch managers in maintaining optimal cash levels, ensuring sufficient funds were available for daily operations.
- Prevented potential fraud incidents by diligently following identification protocols and reporting suspicious activities to supervisors immediately.
Receptionist
Northshore Office Equipment
01.2000 - 01.2006
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Office Manager
Lyon Tel-Com
12.1998 - 06.2000
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Cashier
Eckerd Pharmacy
01.1998 - 01.2000
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Covington High School
Covington, LA05-1998
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Multi-line telephone operation
- Clerical support
- Professional demeanor
- Basic accounting
Timeline
Receptionist
Northshore Office Equipment LLC.
06.2017 - Current
Floating Bank Teller
Hancock Whitney Bank
01.2006 - 01.2015
Receptionist
Northshore Office Equipment
01.2000 - 01.2006
Office Manager
Lyon Tel-Com
12.1998 - 06.2000
Cashier
Eckerd Pharmacy
01.1998 - 01.2000
High School Diploma -
Covington High School
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