SHAUNTAY BEACH-JOHNSON
New Orleans,LA
Summary
The objective is to apply knowledge and experience gained through formal and informal education, secure a professional career in a challenging position with the opportunity for career advancement, and gain new skills and expertise in a challenging and goal-driven organization that promises growth. Accomplishes tasks with minimal direction.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Fun Expert Agent
Carnival Cruise Line
01.2023 - Current
- Effectively handle 2-3 inbound service and reservation calls per hour
- Accurately process new vacations and make requested changes to existing reservations in a timely manner
- Adhere to the Customer Connection methodology to ensure customers receive a remarkable experience
- Be reachable and available by telephone, email, and instant message during work hours
- Plan possible itineraries
- Answer vacation planning questions
- Take excellent notes on guest needs and submit future leads for outbound team
- Engage in team meetings and/or training sessions to build a knowledge base and awareness of company initiatives.
Customer Service Representative
World Travel Holdings
08.2021 - 09.2022
- Effectively handle 2-3 inbound service and reservation calls per hour
- Accurately process new vacations and make requested changes to existing reservations in a timely manner
- Adhere to the Customer Connection methodology to ensure customers receive a remarkable experience
- Utilize available resources to efficiently handle customer requests
- Consistently meet or exceed performance goals and maintain productivity standards
- Navigate through multiple browsers and systems, chat via instant messaging, and respond to emails all while maintaining an engaged conversation with the customer
- Be reachable and available by telephone, email, and instant message during work hours
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Answered a constant flow of customer calls with minimal wait times
House Manager / Social Service Coordinator
PROGRESSIVE DIRECTIONS, Inc
03.2010 - 10.2020
- Use computers for various applications, such as database management or word processing
- Complete forms in accordance with company procedures
- Maintain scheduling and event calendars
- Schedule, confirm, and transport to appointments
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed and recommend revisions
- Assuring the best possible needs are met ( including Physical and mental health)
- Maintaining knowledge of medication and its effect on the individual
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Supervised residents preparing meals and handling chores and provided constructive feedback
- Assisted residents with daily hygiene and living tasks
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory
- Managed day-to-day operation of home to comply with regulations and agency standards
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards
- Investigated and resolved customer complaints to establish trust and increase satisfaction
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses
Phlebotomy / Collection Technician
American Red Cross
04.2007 - 02.2010
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents
- Conducting health interviews and determining donor eligibility
- Collecting a safe blood unit, while providing care to donors
- Performing all duties and responsibilities in compliance with standard procedures
- Collecting blood samples and labeling vials correctly.
Education
Associate of Medical Assistant - Medical
Remington College
Nashville, TN06.2006
McGavock High School
06.1989
Skills
- Database management
- Payroll
- English
- Phlebotomy
- Interviewing
- Filing
- Clerical
- Blood sampling
- Computer operation
Timeline
Fun Expert Agent
Carnival Cruise Line
01.2023 - Current
Customer Service Representative
World Travel Holdings
08.2021 - 09.2022
House Manager / Social Service Coordinator
PROGRESSIVE DIRECTIONS, Inc
03.2010 - 10.2020
Phlebotomy / Collection Technician
American Red Cross
04.2007 - 02.2010
Associate of Medical Assistant - Medical
Remington College
McGavock High School
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