Shavi Gupta
Baton Rouge
Summary
Passionate technology consultant with expertise in ServiceNow ITSM and HRSD modules bringing in 8 years of rich experience serving industry leaders like Deloitte and Accenture. High-performing professional who has worked across all phases of the Software Development Life Cycle (SDLC) driving teams across geographies and collaborating with client teams to produce impactful and quality deliverables.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Consultant
Deloitte
05.2020 - 03.2023
- Lead ServiceNow Developer driving innovation and delivery for a leading pharmaceutical company's Human Resources solution (ServiceNow HRSD based) in three geographies i.e. Canada, Japan and USA
- Managed teams across the globe i.e. Romania, United Kingdom and India to meet project timelines and milestones
- Fostered an excellent relationship with the client teams - single Point of Escalation for all technical issues driving trainings post go-live and supporting operations
ServiceNow Developer
Accenture
07.2017 - 05.2020
- Design and develop User Interface, Business Rules, Data Management and Workflows for custom applications aimed at providing enhanced operational efficiency for the organization
- Conducted UAT sessions and client demonstrations to smoothen the Production Deployments
- Assisted with training junior developers, providing guidance on best practices in application development
ServiceNow Administrator/Developer
HCL
10.2014 - 06.2017
- Implemented Incident, Change, Release, Knowledge and Configuration (CMDB) Management systems for a leading multinational mining organization based on the ServiceNow ITSM module
- Performed complex integrations including web-service SOAP, Email and Microsoft System Center Configuration Manager (SCCM)
- High-performing team member actively involved in defect troubleshooting and incident resolution
Education
Bachelor of Technology - Computer Science
Lovely Professional University
India08-2014
Skills
- ServiceNow ITSM and HRSD
- Requirements gathering
- HTML
- Software implementation
- Change management
- Technology integration
- Customer experience design
- Teamwork mindset
Certification
- Certified System Administration
- Certified Implementation Specialist - ITSM
- Certified Implementation Specialist - HRSD
Visa Status
H4 Employment Authorization (EAD) Holder - No Sponsorship Needed
Timeline
Senior Consultant
Deloitte
05.2020 - 03.2023
ServiceNow Developer
Accenture
07.2017 - 05.2020
ServiceNow Administrator/Developer
HCL
10.2014 - 06.2017
Bachelor of Technology - Computer Science
Lovely Professional University
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