Shavonna Fountain
Monroe
Summary
Dynamic Customer Service Manager experienced in fostering strong customer relationships and enhancing service delivery. Skilled in complaint resolution and operational improvements, contributing to elevated customer satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Unarmed Security Officer
Allied University Security Services
Shreveport
03.2025 - Current
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to detect signs of intrusion or unusual activity.
- Responded promptly to alarms and emergencies, coordinating with local law enforcement.
- Enforced access control policies by verifying visitor identification and credentials.
- Prepared detailed incident reports documenting security breaches and suspicious behavior.
Customer Service Manager
LIGHTNING FINANCIAL SOLUTIONS
Odessa
08.2020 - 12.2024
- Consulted with businesses to supply accurate product and service information.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Rideshare Driver
Lyft
Odessa
10.2021 - 10.2024
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Adhered to all safety regulations and traffic laws while driving.
- Drove VIPs to corporate events and meetings.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Remodel Associate/Stocker
Walmart
Bossier City
01.2024 - 07.2024
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted customers and directed to requested products.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Maintained store assets with effective loss prevention strategies.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Security Installation Technician
Safe Haven ADT Security
Midland
04.2022 - 02.2023
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Explained how to properly use security systems so that customers were knowledgeable.
- Educated customers on effective use of security systems.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Demonstrated features and functionality of alarm systems to customers.
Retail Sales Consultant
AT&T Mobility
Odessa
08.2019 - 11.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers complete purchases, locate items, and join reward programs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
92G Culinary Specialist
Army National Guard
Monroe
07.2009 - 11.2017
- Operated as culinary coach and leader and engaged in detailed food preparation and service execution during especially busy times.
- Prepared nourishing, palatable and well-balanced meals to enhance formal, informal and offsite dining experiences.
- Executed new builds for cafes and micro kitchens in partnership with design and construction team.
- Verified that daily nutritional and special culinary servings complied with laws, company regulations and accepted nutritional standards.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Prepared and served food to approximately 200 personnel in military dining facility.
Education
Certification in Office Medical Assistant -
Unitech Training Academy at West Monroe
West Monroe11.2018
High School Diploma -
Richwood High School
Monroe, LA05.2009
Skills
- Complaint resolution and incident reporting
- Access control and security assessment
- Surveillance techniques and vigilant surveillance
- Customer relationship management
- Safety compliance and loss prevention
- Time management and employee scheduling
- Training and mentoring staff
- Metric tracking and performance evaluation
- Team leadership and decision-making
- Microsoft Office proficiency
- Cash handling and financial transactions
- Situational awareness in building security
Websites
References
References available upon request.
Timeline
Unarmed Security Officer
Allied University Security Services
03.2025 - Current
Remodel Associate/Stocker
Walmart
01.2024 - 07.2024
Security Installation Technician
Safe Haven ADT Security
04.2022 - 02.2023
Rideshare Driver
Lyft
10.2021 - 10.2024
Customer Service Manager
LIGHTNING FINANCIAL SOLUTIONS
08.2020 - 12.2024
Retail Sales Consultant
AT&T Mobility
08.2019 - 11.2021
92G Culinary Specialist
Army National Guard
07.2009 - 11.2017
Certification in Office Medical Assistant -
Unitech Training Academy at West Monroe
High School Diploma -
Richwood High School
Similar Profiles
Tywil WilsonTywil Wilson
Overnight Security Guard at Allied UniversalOvernight Security Guard at Allied Universal
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Joshua PopeJoshua Pope
Cook/Kitchen Manager at Papa J's Pizza and SubsCook/Kitchen Manager at Papa J's Pizza and Subs
Isao HolmesIsao Holmes
Area Manager of Logistics at Wal-MartArea Manager of Logistics at Wal-Mart