Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Dubret

Metairie

Summary

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

Primary point of contact, greeted patients, completed full patient registration quickly and cordially, adhering financial and cash control policies and procedures.
Successfully directed patient flow during practice hours, minimizing patient wait time by applying organizational and leadership skills to guide front office staff.
Secured medical necessity checks/verification regarding Insurance, coverage and eligibility, obtained insurance authorizations for scheduled and unscheduled hospital services.

Overview

19
19
years of professional experience

Work History

Business Owner/Operator

Hair Diva
01.2015 - 01.2024
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
  • Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
  • Exceeded revenue targets through effective marketing strategies and expanding product offerings.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Increased overall business efficiency by streamlining operational processes and implementing new technologies.

Medical Receptionist

Northshore Oncology
01.2010 - 01.2015
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.

Call Center Team Lead

Advocate Health Care
01.2005 - 01.2015
  • Responded to team support questions quickly to maintain call center efficiency.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
  • Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
  • Generated reports detailing metrics such as call times and satisfaction ratings.
  • Balanced workload and responsibilities among team members, ensuring optimal productivity and job satisfaction.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained new personnel regarding company operations, policies and services.

Education

High School Diploma -

P.G.T. Beaurgard
St. Bernard, Louisiana
05-1982

Skills

  • Typing
  • Schedule management
  • Customer service
  • Small business operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Patient registration
  • Microsoft office
  • HIPAA compliance
  • Insurance verification
  • Appointment management

Timeline

Business Owner/Operator

Hair Diva
01.2015 - 01.2024

Medical Receptionist

Northshore Oncology
01.2010 - 01.2015

Call Center Team Lead

Advocate Health Care
01.2005 - 01.2015

High School Diploma -

P.G.T. Beaurgard

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Shawn Dubret