Shawn Mcdaniel
DeQuincy
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
Work History
Security Officer
Golden Nugget Lake Charles Hotel & Casino
Lake Charles
10.2025 - Current
- Monitored premises for security breaches and suspicious activities.
- Conducted regular patrols to ensure guest safety and property protection.
- Responded to emergencies and coordinated with law enforcement as needed.
- Assisted guests with inquiries and provided exceptional customer service.
- Enforced casino policies and regulations to maintain a safe environment.
- Collaborated with team members to address security concerns promptly.
- Documented incidents and maintained accurate reports for management review.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Main Banker
Delta Downs Racetrack Casino Hotel
Vinton
05.2025 - 10.2025
- Assisted customers with account inquiries and transactions efficiently.
- Processed loan applications and gathered necessary documentation promptly.
- Educated clients on banking products and services for informed decisions.
- Maintained accurate financial records and ensured compliance with regulations.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Resolved customer complaints effectively to foster positive relationships.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
Customer Service Representative
Sheetz
Carrolltown
10.2024 - 05.2025
- Cashier, cook, stocker.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
- Monitored customer satisfaction levels through surveys and feedback forms.
Customer Service Representative
Rouses Market
Sulphur
06.2024 - 10.2024
- Took special orders in person and over telephone, generating additional revenue every month.
- Promoted available products and services to customers during service, account management and order calls.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Supported sales team members to drive growth and development.
- Strengthened customer retention by offering discount options.
Industrial Painter
Brock Group
Sulphur
10.2023 - 06.2024
- Evaluated existing paint layers for integrity prior to repainting a surface.
- Matched paints to vehicle color specifications or original manufacturer colors.
- Applied primer coats to ensure proper adhesion of paint.
- Inspected painted surfaces after completion to ensure quality standards were met.
- Checked that all necessary supplies were available prior to beginning a job.
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
- Assisted other painters in completing large-scale projects efficiently.
- Sanded and sealed completed finishes according to precise specifications.
- Filled hoppers and reservoirs with coating and painting materials according to project specifications.
- Used chemicals and solvents to clean equipment after paint applications.
- Handled and disposed of hazardous waste carefully to minimize harm to personnel or environmental habitats.
- Recommended blending, harmonizing and contrasting color options to customers.
- Mixed and applied paints, varnishes and sealants to promote lasting finish.
Customer Service Representative
Brookshire Brothers
DeQuincy
01.2023 - 06.2023
- Took special orders in person and over telephone, generating additional revenue every month.
- Contacted customers about potential service upgrades, new services and account changes.
- Promoted available products and services to customers during service, account management and order calls.
Cashier
Dairy Queen Grill & Chill
DeQuincy
10.2022 - 01.2023
- Discounted purchases by scanning and redeeming coupons.
- Stocked shelves with merchandise when needed.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Scanned items and checked pricing on cash register for accuracy.
Shift Manager
Burger King
DeQuincy
01.2018 - 01.2023
- Prepared operations data to produce comprehensive reports to management.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Taught staff upselling techniques to meet revenue targets.
- Provided coaching and guidance to team members when necessary to improve performance.
- Identified needs of customers promptly and efficiently.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Observed and monitored utilization of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Directed and led employees and team members on effective operations, methods and procedures.
Education
Bachelor of Science - Information And Communication Technology
Strayer University
Skills
- Scheduling
- Account updating
- Complaint resolution
- Shipping and receiving
- In-store support
- Process optimization
- Customer relations
- Order fulfillment
- Warehousing functions
- Creative problem solving
- Key holder experience
- Project management
- Strong teamwork
- Conflict mediation
- Adaptive team player
- Credit card payment processing
- Promotional support
- Empathy and patience
- Documentation
- Multi-line phone talent
- Quality control
- Executive management support
- Money handling
- Service standard compliance
- Payment processing
- Data entry
- Staff training
- Administrative support
- Courteous demeanor
- Typing proficiency
- Schedule mastery
- Office equipment proficiency
- High-energy attitude
- Consultative sales
- Customer consulting
- Stock management
- Key stakeholder relationship building
- Account management
- Customer relationship management
- Conflict resolution
- Team leadership
- Performance improvement
- Detailed record keeping
- Effective communication
- Attention to detail
- Problem solving
- Data analysis
- Banking operations
- Conflict resolution techniques
- Cash handling expertise
- Regulatory compliance awareness
- Professionalism and ethics
- Strong numeracy skills
- Financial transactions management
- Financial analysis
- Trustworthy and honest
- Policy adherence
- Compliance enforcement
- Problem-solving
- Vault balancing
- Financial transactions
Timeline
Security Officer
Golden Nugget Lake Charles Hotel & Casino
10.2025 - Current
Main Banker
Delta Downs Racetrack Casino Hotel
05.2025 - 10.2025
Customer Service Representative
Sheetz
10.2024 - 05.2025
Customer Service Representative
Rouses Market
06.2024 - 10.2024
Industrial Painter
Brock Group
10.2023 - 06.2024
Customer Service Representative
Brookshire Brothers
01.2023 - 06.2023
Cashier
Dairy Queen Grill & Chill
10.2022 - 01.2023
Shift Manager
Burger King
01.2018 - 01.2023
Bachelor of Science - Information And Communication Technology
Strayer University