Shawndrikus Ganui-Sulaimon
Marksville
Summary
Professional scheduling expert, bringing valuable experience in coordinating and optimizing workflows. Proven ability to streamline processes and enhance efficiency through detailed planning and precise execution. Known for strong team collaboration and adaptability, excelling in dynamic environments with focus on achieving results.
Overview
12
12
years of professional experience
Work History
CNA
Oak Haven Nursing Home
Center Point, LA
07.2024 - Current
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted with medication administration, adhering to safety protocols and guidelines.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Trained new staff on best practices for resident care and facility procedures.
- Developed individualized care plans in collaboration with interdisciplinary teams to enhance resident well-being.
- Implemented infection control measures, reducing the risk of outbreaks within the facility.
- Facilitated effective communication between residents, families, and healthcare providers to address concerns promptly.
- Led initiatives to improve workflow efficiency, resulting in enhanced resident satisfaction scores.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Scheduler/Registration Representative
Avoyelles Hospital
Marksville, LA
09.2018 - 06.2024
- Coordinated scheduling for patient appointments, optimizing resource allocation and minimizing wait times.
- Analyzed scheduling data to identify trends and recommend adjustments for improved service delivery.
- Maintained up-to-date knowledge of hospital policies to ensure compliance in scheduling practices and procedures.
- Led initiatives to enhance patient experience through effective communication of appointment details and changes.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Implemented electronic scheduling system, enhancing accuracy of appointment management processes.
- Collaborated with clinical staff to ensure alignment of schedules with patient care needs and operational requirements.
- Streamlined workflow processes, reducing scheduling conflicts and improving overall efficiency in appointment handling.
- Trained new staff on scheduling protocols and system navigation, fostering a knowledgeable team environment.
Cocktail Server
Paragon Casino
Marksville, LA
01.2014 - 10.2018
- Provided exceptional customer service in fast-paced gaming environment.
- Delivered food and beverages efficiently to enhance guest experience.
- Maintained cleanliness and organization of service areas and bar equipment.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Trained new employees on cocktail preparation and customer interaction standards.
- Implemented improved inventory tracking methods for bar supplies.
- Monitored guest satisfaction, addressing concerns promptly to maintain service quality.
- Assisted in special event planning, contributing to seamless execution of large gatherings.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
Skills
- Time management
- Data entry
- Strong work ethic
- Critical thinking
- Teamwork and collaboration
- Customer service
- Effective multitasking
- Schedule coordination
- Problem-solving
- Schedule management
- Telephone etiquette
- Medical terminology
- Call management
- Patient scheduling
- Microsoft Office Suite
- Inventory tracking
- Document management
- Call schedule distribution
- Insurance verification
- Production scheduling
- Recordkeeping proficiency
- Documentation expertise
- Production schedules
- Medical billing
- Meeting scheduling
- Key relationship management
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Compassionate communication
- Emotional support
- Complex Problem-solving
- Clinical documentation
- Team collaboration
- Active listening
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Computer skills
Timeline
CNA
Oak Haven Nursing Home
07.2024 - Current
Scheduler/Registration Representative
Avoyelles Hospital
09.2018 - 06.2024
Cocktail Server
Paragon Casino
01.2014 - 10.2018