Summary
Overview
Work History
Education
Skills
Timeline
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Slidell

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Amazon Delivery Driver

Bradwood Logistics
07.2024 - Current
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Group Fitness Instructor

Club 4 Fitness
01.2023 - Current
  • Managed group fitness classes of up to 20 members.
  • Created structured and innovative fitness programs to be executed in small to large group atmospheres.
  • Performed regular assessments of participant fitness levels and progress toward performance goals.
  • Monitored participant progress and provided positive reinforcement to support goal achievement.
  • Encouraged and motivated participants to persevere through challenges to achieve new goals.

Account Resolution Specialist

Wells Fargo Home Mortgage
09.2015 - 11.2022
  • Completed in-depth research to investigate claims and resolve problems.
  • Documented all actions performed and interactions with customers.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.

Education

Associate of Applied Science - Care And Development of Young Children

Delgado Community College
New Orleans, LA
12-2025

Skills

  • Commercial driving
  • Delivery logging
  • Package scanning
  • Strategic planning
  • Leadership
  • Team Collaboration
  • Organizational skills
  • Process Improvement

Timeline

Amazon Delivery Driver

Bradwood Logistics
07.2024 - Current

Group Fitness Instructor

Club 4 Fitness
01.2023 - Current

Account Resolution Specialist

Wells Fargo Home Mortgage
09.2015 - 11.2022

Associate of Applied Science - Care And Development of Young Children

Delgado Community College

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