Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Shawonda Fleming

Plattenville

Summary


Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, time entry, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Clerk

United States Post Office
08.2014 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Dialysis Instructor

Blue Cliff College
07.2011 - 08.2014
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Promoted classroom safety, collaboration, and best practices.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Tested students to assess progress and adapted learning plans in alignment with performance.
  • Increased student participation via engaging lectures and assignments.
  • Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
  • Mentored new teachers, sharing valuable insights and strategies for classroom success.

Dialysis Technician

DaVita
03.2007 - 07.2011
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Maintained a clean and safe environment through diligent adherence to infection control protocols.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
  • Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Reduced infection rates by maintaining strict aseptic techniques during all procedures.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Performed routine quality control and safety checks on all equipment.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.

Dialysis Technician

Fresenius Dialysis
02.2000 - 03.2007
  • Contributed to staff development by sharing expertise in dialysis processes during team meetings and training sessions.
  • Demonstrated proficiency in various types of dialysis equipment, quickly adapting to new technologies as they were introduced.
  • Safely transported, transferred and positioned patients on chairs for treatment.
  • Exceeded quality assurance standards by consistently adhering to established protocols and following best practices in dialysis care provision.
  • Safeguarded patients through vigilant observation for any adverse reactions or complications, taking swift corrective action when necessary.
  • Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
  • Collaborated with interdisciplinary team members for comprehensive patient care, adjusting treatment plans as needed.
  • Supported seamless transitions between shifts by thoroughly updating incoming technicians on patient status and ongoing treatment requirements.
  • Elevated patient care quality, conducting pre-dialysis patient assessments.
  • Enhanced workflow efficiency with thorough machine maintenance, troubleshooting issues promptly to minimize downtime.
  • Boosted clinic hygiene standards by rigorously following infection control procedures.
  • Enhanced patient education by developing informative materials on kidney health and dialysis.
  • Reduced patient anxiety, providing thorough explanations of dialysis procedures.
  • Ensured patient safety and comfort by meticulously setting up and operating dialysis machines.

CNA

Heritage Manor Nursing Home
08.1996 - 02.2000
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

Education

GED -

Assumption High School
Napoleonville, LA

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Administrative support
  • Filing systems

Accomplishments

  • Achieved 100% through effectively helping with e1412.
  • Documented and resolved out of balance money on e1412 which led to a clerk incorrectly entering a number.

Certification

  • Heat and Stroke precaution, United State Post Office - May7,2025-May7,2026

Languages

English
Native or Bilingual

Timeline

Clerk

United States Post Office
08.2014 - Current

Dialysis Instructor

Blue Cliff College
07.2011 - 08.2014

Dialysis Technician

DaVita
03.2007 - 07.2011

Dialysis Technician

Fresenius Dialysis
02.2000 - 03.2007

CNA

Heritage Manor Nursing Home
08.1996 - 02.2000

GED -

Assumption High School

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Shawonda Fleming