Shay Church
Natchitoches
Summary
Compassionate and detail-oriented professional with experience in fast-paced, high-pressure environments. Skilled in customer service, accurate data entry, confidentiality, and clear communication during stressful situations. Adept at managing multiple tasks efficiently while supporting team operations and ensuring accuracy. Seeking an Emergency Room Admittance Clerk position to gain hands-on healthcare experience, get a head start, and establish a strong foundation at the beginning of a nursing journey. Excited to contribute a strong work ethic, empathy, and organizational skills to support patients, families, and medical staff. Motivated to learn and grow within a healthcare setting while building essential clinical experience.
Overview
4
4
years of professional experience
Work History
Head Bartender/Assistant Front Office Manager
Flying Heart Pub and Brewery
07.2024 - Current
- Developed and implemented efficient bar workflows to optimize service speed and improve customer satisfaction.
- Managed inventory control, including ordering supplies and minimizing waste to enhance profitability.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Provided calm, professional customer service in fast-paced, high-pressure environments
- Collected, verified, and accurately entered personal and payment information while maintaining confidentiality
- Communicated clearly and empathetically with individuals during stressful or emotional situations
- Managed multiple tasks efficiently while prioritizing accuracy and following established procedures
- Trained new staff and supported team operations to maintain smooth workflow
- Handled cash reconciliation and closing duties with strong attention to detail and accountability
Camp Counselor
Louisiana School of Math, Science, and the Arts
05.2024 - 06.2024
- Remained calm and supportive during emergencies, behavioral issues, or emotional situations
- Lead and supervise activities, ensuring safety and engagement for all campers.
- Foster a positive camp environment by building relationships and resolving conflicts.
- Communicated clearly and compassionately with children, parents, and staff in busy, fast-paced settings
- Collected and documented participant information accurately while protecting confidential records
- Followed safety protocols and procedures to ensure the well-being of all individuals
- Managed multiple responsibilities at once while maintaining organization and attention to detail
- Worked closely with team members and supervisors to support daily operations
Student Recruiter
Northwestern State University
08.2023 - 05.2024
- Represented the university at admissions events, campus tours, and high school visits, providing information and guidance to prospective students and their families.
- Conducted personalized tours of campus facilities, highlighting academic programs, extracurricular opportunities, and campus amenities.
Resident Assistant
Res Life-CLV
07.2022 - 05.2024
- Demonstrated leadership and teamwork abilities through supervising residents, collaborating with colleagues, and serving as a mentor to residents, contributing to the development of a supportive community atmosphere.
- Skilled in effectively communicating with residents, colleagues, and administrators, upholding a level of professionalism while in high-stress situations.
- Served as the on-call employee two to three times a week as the first point of contact during emergency situations, communicating calmly in high-stress environments.
- Collected, verified, and entered personal information accurately while protecting confidential data
- Provided professional and empathetic customer service, helping calm individuals during urgent or emotional situations
- Managed multiple tasks efficiently in a fast-paced setting while following established procedures
- Worked closely with supervisors and emergency staff to ensure timely and appropriate response.
- Used computer systems for data entry and record keeping
Education
High School Diploma -
Northwestern State University of Louisiana
Natchitoches, LA05-2028
Skills
- Leadership
- Strong communication skills
- Retaining information
- Interpersonal Skills
- Problem-solving
- Time Management
- Flexibility
- Adaptability
- Staff training and supervision
- Attentive service
- Foreign language proficiency
- Highly reliable
Languages
Spanish
Limited Working
Timeline
Head Bartender/Assistant Front Office Manager
Flying Heart Pub and Brewery
07.2024 - Current
Camp Counselor
Louisiana School of Math, Science, and the Arts
05.2024 - 06.2024
Student Recruiter
Northwestern State University
08.2023 - 05.2024
Resident Assistant
Res Life-CLV
07.2022 - 05.2024
High School Diploma -
Northwestern State University of Louisiana