Shayla McKnight
Gonzales
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Navigator II
Our Lady of Lake Physician Group
Baton Rouge
02.2015 - 04.2025
- Scheduled appointments, tests, and procedures for patients efficiently.
- Served as liaison between healthcare providers and various departments.
- Facilitated communication among physicians, specialists, nurses, and insurers.
- Maintained accurate patient records in electronic health record systems.
- Advocated for patient needs to healthcare professionals continuously.
- Documented patient interactions to ensure seamless care coordination.
- Collaborated with healthcare teams to develop and evaluate comprehensive care plans.
- Handled sensitive information confidentially while providing administrative support.
Cashier
Walmart
Prairieville
09.2013 - 01.2015
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Verified customer age requirement for alcohol or tobacco purchases.
Customer Service Representative
CVS Pharmacy
Baton Rouge
08.2007 - 05.2010
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Received incoming shipments and checked accuracy of orders.
- Answered customer inquiries about medications, dosages and side effects.
- Verified insurance coverage for medications.
- Retrieved prescription requests from patients or healthcare providers via telephone or fax machine.
- Performed cashier duties such as accepting payments and issuing receipts.
- Stocked shelves with pharmaceutical products.
Education
High School Diploma -
McKinley Senior High School
Baton Rouge, LA05-2004
Skills
- Patient advocacy and care coordination
- Electronic health records management
- Appointment scheduling and registration
- Insurance verification and authorizations
- Healthcare communication skills
- Data entry and clinical documentation
- Customer service excellence
- Time management and multitasking
- Medical terminology proficiency
- Policy and procedure explanation
Affiliations
- SWAT Women's Ministry
- BLBR New Members Leader
Certification
- OR Observation Class and Certification
References
References available upon request.
Timeline
Patient Navigator II
Our Lady of Lake Physician Group
02.2015 - 04.2025
Cashier
Walmart
09.2013 - 01.2015
Customer Service Representative
CVS Pharmacy
08.2007 - 05.2010
High School Diploma -
McKinley Senior High School
Similar Profiles
SARAH PONDERSARAH PONDER
Hospital Medicine Physician Assistant (Neuro) at Lake Physician Group, Our Lady Of The LakeHospital Medicine Physician Assistant (Neuro) at Lake Physician Group, Our Lady Of The Lake
Dianne David RN, MNDianne David RN, MN
Senior Director, Operations at Our Lady of the Lake Physician GroupSenior Director, Operations at Our Lady of the Lake Physician Group
Precious FowlerPrecious Fowler
Certified Medical Assistant at Our Lady of the Lake Physician GroupCertified Medical Assistant at Our Lady of the Lake Physician Group
Travian QuallsTravian Qualls
Fry Cook at Dons Seafood-GonzalesFry Cook at Dons Seafood-Gonzales
Robert KoontzRobert Koontz
Sales Director at Honeywell InternationalSales Director at Honeywell International