Shaylan Jackson
Oakdale
Summary
Versatile Case Manager and Billing Specialist with extensive experience in patient care and administrative functions. Proficient in client assessment, documentation, and HIPAA compliance, with a track record of effectively managing complaints and ensuring high-quality service delivery. Focused on fostering client independence and well-being through comprehensive support.
Overview
16
16
years of professional experience
Work History
Case Manager/Billing Specialist
Truth Faith 2/Truth Faith 3, LLC
Ville Platte
10.2020 - Current
- Supported clients in navigating home health assistance programs to enhance their access to necessary services.
- Developed and implemented comprehensive care plans and schedules tailored to clients' needs.
- Resolved client complaints regarding neglect and abuse, ensuring their safety and well-being.
- Provided crisis intervention support during emergencies and critical situations.
- Educated clients on available resources and support services in the community.
- Conducted home visits to assess the safety of living environments for clients.
- Organize documentation and lead orientation sessions for new employees.
- Validate employee credentials, such as driver's license and SSN, prior to onboarding
- Perform background investigations and confirm exclusions on all applicants.
- screen applicants for home care positions.
- Managed daily email correspondence to ensure timely communication.
Contract CNA
The Gardens & Guardian
Lake Charles
10.2018 - 10.2019
- Assisted residents with daily living activities and personal care needs.
- Supported patient ambulation and transfers, ensuring safety through proper body mechanics.
- Facilitated mobility and transportation of residents, promoting independence and comfort.
- Responded promptly to patient calls to address their needs.
- Delivered emotional support and companionship to residents, enhancing their overall well-being.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
Personnel Care Assistant/CNA
The Verandah
01.2016 - 10.2018
- Assisted elderly patients with activities of daily living, including bathing, dressing and eating.
- Supported individuals with incontinence needs to maintain their hygiene and well-being.
- Served meals and assisted immobile or disabled individuals with eating.
- Answered patient call bells promptly and responded to requests for assistance with a positive attitude.
- Delivered exceptional customer service while interacting with patients, families, and guests to enhance their experience.
- Fostered meaningful connections with patients through conversation and engagement in activities like reading and board games to promote emotional well-being.
- Identified signs and symptoms of abuse and neglect and reported them to management.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Cook
Peto's Travel Center and Casino
Roanoke
01.2015 - 01.2016
- Prepared diverse menu items in high-volume kitchen environment.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment with teammates to achieve high customer satisfaction.
- Maintained cleanliness and organization of kitchen areas and equipment.
- Coordinated with team members to streamline food service operations.
- Managed food inventory levels and placed timely orders to minimize shortages.
- Ensured compliance with health and safety regulations in food preparation.
- Followed established procedures and requirements for safe food handling, storage and service.
Cook
Peto's Travel Center and Casino
Roanoke
12.2012 - 01.2014
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared diverse menu items following standard recipes and presentation guidelines.
- Managed food inventory to optimize freshness and ensure proper storage of ingredients.
- Followed established procedures and requirements for safe food handling, storage and service.
- Cleaned kitchen equipment and utensils to ensure sanitation and safety standards.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated kitchen equipment safely while ensuring cleanliness and functionality during shifts.
- Wrapped, dated, and labeled food items in storage to maintain safety and freshness standards.
Release of Information Specialist
JALH
Jennings
01.2010 - 12.2012
- Processed and managed requests for patient medical records, ensuring timely release of information.
- Reviewed and processed incoming release requests with attention to detail and adherence to protocols.
- Reviewed patient records to determine releasable information according to HIPAA regulations.
- Ensured compliance with HIPAA regulations during information disclosures.
- Maintained confidentiality of all patient records in accordance with HIPAA guidelines.
- Coordinated with legal teams on sensitive information handling protocols.
- Organized and maintained records of all released information, facilitating efficient auditing.
Education
EKG / Phlebotomy Certificate
Unitech
Lafayette, LA11-2007
Southern University
01-2005
High School Diploma -
Welsh Senior High School
05-2004
Certified Nursing Aide - CNA -
LDH
06-2026
Skills
- Client assessment
- Care planning
- Crisis intervention
- Patient care
- Medical documentation
- HIPAA compliance
- Case documentation
- Home visits and inspections
- Team collaboration
- Staff management
- Multitasking and organization
- MS office
- Professional communication
- Client advocacy
- Empathy and compassion
Timeline
Case Manager/Billing Specialist
Truth Faith 2/Truth Faith 3, LLC
10.2020 - Current
Contract CNA
The Gardens & Guardian
10.2018 - 10.2019
Personnel Care Assistant/CNA
The Verandah
01.2016 - 10.2018
Cook
Peto's Travel Center and Casino
01.2015 - 01.2016
Cook
Peto's Travel Center and Casino
12.2012 - 01.2014
Release of Information Specialist
JALH
01.2010 - 12.2012
EKG / Phlebotomy Certificate
Unitech
Southern University
High School Diploma -
Welsh Senior High School
Certified Nursing Aide - CNA -
LDH