Shaylen Richard
Duson
Summary
Dedicated professional with strong verbal and written communication skills. Proven ability to enhance service delivery and foster positive experiences in customer-facing roles.
Detail-oriented individual with experience in customer service and administrative support. Known for effective communication and relationship-building skills, contributing to enhanced service delivery and team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
University Of Louisiana At Lafayette
Lafayette, LA
11.2025 - 05.2026
- Greeted and assisted students, faculty, and visitors, enhancing campus communication.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendars for administrative staff, ensuring smooth operations.
- Processed incoming mail and packages, distributing to relevant offices promptly.
- Implemented organizational improvements in front desk workflow to enhance service delivery.
- Maintained accurate records of student inquiries and appointments for future reference.
Retail Sales Associate
Plato's Closet Lafayette
Lafayette, LA
10.2024 - 08.2025
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed transactions efficiently using point-of-sale systems.
- Maintained organized sales floor, ensuring products were well-displayed and accessible.
- Collaborated with team members to achieve daily sales goals and enhance customer satisfaction.
- Handled customer inquiries and resolved issues to foster positive shopping experiences.
- Monitored store cleanliness and safety standards, contributing to a welcoming environment for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Teacher’s Assistant
David Thibodaux STEM Magnet Academy
Lafayette, LA
08.2024 - 05.2025
- Assisted in implementing STEM curriculum through hands-on activities and instructional support.
- Supported classroom management by reinforcing behavioral expectations and fostering a positive learning environment.
- Collaborated with lead teacher to develop lesson plans tailored to diverse learning needs of students.
- Facilitated small group instruction, enhancing student engagement and comprehension of complex concepts.
- Monitored student progress, providing feedback and adapting strategies to improve academic outcomes.
- Organized classroom resources and materials, ensuring efficient access for both teachers and students.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
Education
High School Diploma -
David Thibodaux STEM Magnet Academy
Lafayette, LA05-2025
No Degree - Psychology
University of Louisiana At Lafayette
Lafayette, LA05-2029
Skills
- Verbal and written communication
- Customer/Client relations
- Greeting and seating clients
- Professional demeanor
- Performance improvement
- Customer service
- Teamwork and collaboration
- Customer assistance
- Effective communication
- Calm and patient demeanor
- Relationship building
- Meal preparation
- Personal hygiene assistance
- Emotional support
- Activities of daily living
- First aid and safety
Certification
- BLS and CPR Training - (August 2023-May 2024)
Timeline
Receptionist
University Of Louisiana At Lafayette
11.2025 - 05.2026
Retail Sales Associate
Plato's Closet Lafayette
10.2024 - 08.2025
Teacher’s Assistant
David Thibodaux STEM Magnet Academy
08.2024 - 05.2025
High School Diploma -
David Thibodaux STEM Magnet Academy
No Degree - Psychology
University of Louisiana At Lafayette