Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shayna Ballard

Holden

Summary

Dynamic Emergency Communications Officer with extensive experience at East Baton Rouge Parish, adept at crisis management and resource allocation. Proven ability to enhance response times and inter-agency collaboration, while demonstrating exceptional emotional intelligence. Skilled in computer-aided dispatch systems and committed to public safety through effective communication and documentation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Emergency Communications Officer

East Baton Rouge Parish
East Baton Rouge
01.2023 - Current
  • Monitored emergency communication systems to ensure timely and accurate information dissemination.
  • Coordinated responses to emergency incidents, facilitating effective resource allocation and communication.
  • Assisted in developing and implementing protocols for crisis management and public safety communications.
  • Maintained detailed documentation of emergency calls and response actions for reporting purposes.
  • Trained new personnel on communication procedures and use of emergency response software tools.
  • Collaborated with local agencies to enhance inter-agency communication during emergencies and disasters.
  • Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
  • Maintained up-to-date knowledge of local geography and resources, enabling efficient routing of emergency services to incident locations.
  • Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
  • Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
  • Reduced response times with meticulous attention to detail when entering data into the dispatch system, ensuring accuracy and efficiency throughout the process.
  • Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.
  • Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
  • Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
  • Contributed to public safety by monitoring and disseminating severe weather alerts and emergency notifications in a timely manner.
  • Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
  • Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
  • Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
  • Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
  • Conducted regular equipment checks and maintenance, ensuring reliable communication during critical moments.
  • Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
  • Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.

Correctional Officer

Livingston Parish Sheriffs Office
Livingston, La
01.2022 - 12.2022
  • Monitored inmate behavior to maintain safety and security within facility.
  • Conducted regular inspections to ensure compliance with safety regulations and policies.
  • Interacted with inmates to promote rehabilitation and conflict resolution strategies.
  • Documented incidents accurately in reports for administrative review and accountability.
  • Collaborated with law enforcement personnel during emergency situations and disturbances.
  • Implemented crisis intervention strategies to de-escalate potential conflicts among inmates.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Observed behavior of residents individually and in groups.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Interviewed inmates to obtain information and assess needs.
  • Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
  • Enhanced facility safety by conducting regular and thorough cell inspections.
  • Reduced inmate altercations through proactive conflict resolution strategies.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Promoted inmate welfare by monitoring and addressing health concerns promptly.
  • Mitigated potential security breaches with vigilant contraband detection practices.
  • Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
  • Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
  • Monitored surveillance equipment to detect and prevent unauthorized activities.
  • Maintained detailed records of inmate behavior and activity, contributing to facility security.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Supervised inmates during meals, recreation and other activities.
  • Documented inmate behavior and activities in logbooks.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Investigated and responded to incidents of inmate misconduct.
  • Assisted in intake and release of inmates.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Responded to inquiries from inmates and other members of public.
  • Interviewed inmates to obtain information and evidence.

Emergency Communications Officer

East Baton Rouge Parish Emergency Medical Services
Baton Rouge, LA
01.2021 - 12.2021
  • Analyzed incident reports to identify trends, improving response strategies for future emergencies.
  • Led regular training sessions to ensure staff proficiency in emergency communication protocols and technologies.
  • Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
  • Improved communication between first responders and the public by providing accurate information during high-pressure situations.
  • Provided support during major events or disasters by coordinating additional resources as needed.
  • Enhanced overall efficiency of the Emergency Communications Center by actively participating in process improvement initiatives and offering valuable feedback on operational procedures.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Monitored emergency communication systems to ensure timely and accurate information dissemination.
  • Coordinated responses to emergency incidents, facilitating effective resource allocation and communication.
  • Maintained detailed documentation of emergency calls and response actions for reporting purposes.
  • Trained new personnel on communication procedures and use of emergency response software tools.
  • Collaborated with local agencies to enhance inter-agency communication during emergencies and disasters.
  • Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
  • Maintained up-to-date knowledge of local geography and resources, enabling efficient routing of emergency services to incident locations.
  • Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
  • Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
  • Reduced response times with meticulous attention to detail when entering data into the dispatch system, ensuring accuracy and efficiency throughout the process.
  • Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.
  • Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
  • Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
  • Contributed to public safety by monitoring and disseminating severe weather alerts and emergency notifications in a timely manner.
  • Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
  • Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
  • Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
  • Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
  • Conducted regular equipment checks and maintenance, ensuring reliable communication during critical moments.
  • Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
  • Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.

Emergency Room Technician

Acadian Ambulance
Baton Rouge, LA
12.2015 - 12.2020
  • Administered first aid and medical care to patients in emergency situations.
  • Operated and maintained emergency medical equipment during transport.
  • Collaborated with healthcare professionals to ensure optimal patient outcomes.
  • Conducted thorough patient assessments to determine appropriate treatment plans.
  • Documented patient information accurately for effective communication with medical teams.
  • Responded swiftly to emergency calls, ensuring timely arrival at incidents.
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
  • Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
  • Reduced response times by effectively coordinating with dispatchers and following established protocols.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
  • Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
  • Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
  • Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Strengthened teamwork among EMS colleagues by actively engaging in constructive discussions for continuous improvement opportunities within the organization.
  • Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.
  • Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
  • Responded to wide range of emergency calls, from traffic accidents to acute medical conditions, demonstrating versatility and quick-thinking.
  • Improved patient comfort and safety during transport with attentive care and communication, easing patient anxiety.
  • Adapted to challenging and diverse environments, from urban settings to remote areas, ensuring high-quality care regardless of location.
  • Reduced on-scene time by implementing efficient triage and treatment strategies, enabling quicker transport to medical facilities.
  • Conducted regular maintenance checks on emergency vehicles and equipment, ensuring readiness for immediate deployment.
  • Enhanced team performance with regular participation in simulation training exercises, sharpening skills and improving response strategies.
  • Ensured rigorous adherence to sanitation protocols, maintaining high standards of cleanliness and infection control in ambulance and equipment.
  • Improved patient reassurance and cooperation during emergencies by employing excellent interpersonal and communication skills.
  • Utilized advanced communication equipment to coordinate effectively with team members and other emergency services, optimizing operational efficiency.
  • Administered emergency medical care to stabilize patients for safe transport to healthcare facilities, improving outcomes.
  • Streamlined patient handoff procedures with hospital staff, reducing wait times and improving patient flow.
  • Documented detailed patient care reports, providing essential information for hospital staff and aiding in seamless care transitions.
  • Enhanced patient survival rates by promptly providing life-saving interventions during critical emergencies.
  • Participated in continuous education workshops to stay updated on latest emergency medical techniques and protocols.
  • Collaborated with law enforcement and fire department personnel to secure accident scenes, enhancing operational safety for all involved.
  • Coordinated with dispatch and other emergency services to optimize response times and resource allocation.
  • Assisted with lifting and moving patients.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Responded to 911 calls for medical emergencies.
  • Delivered emotional support to patients and families.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Handled patient transfers from one medical facility to another.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
  • Observed patient behavior to report changes to medical personnel.
  • Transported patients to medical facilities and provided transportation to follow-up appointments.
  • Utilized communication devices to maintain contact with supervisors.
  • Collaborated with medical doctors and other healthcare professionals.
  • Conducted patient intake and triage procedures.

Education

Medical Assistant

Remington College
Baton Rouge, LA
05.2013

Massage

Louisiana Institute of Massage Therapy
Lafayette, LA
02.2011

High School Diploma -

Springfield High School
Springfield, LA
05.2009

Emergency Medicine

NEMSA
Baton Rouge, LA
03.2015

Skills

  • Emergency communication systems
  • Crisis management protocols
  • Resource allocation
  • Documentation and reporting
  • Training and mentoring
  • Inter-agency collaboration
  • Public safety communications
  • Computer-aided dispatch systems
  • Situational awareness
  • Emergency response coordination
  • Call prioritization
  • Conflict de-escalation strategies
  • First responder support
  • Equipment inspection and maintenance
  • Multi-line call handling
  • Emotional intelligence
  • Geographic knowledge
  • Compliance with regulations
  • Real-time data tracking
  • Public safety awareness
  • Data entry proficiency
  • Information gathering
  • Mental resilience
  • Emergency protocols
  • Incident command system
  • Geographical expertise
  • Professionalism and integrity
  • Stress tolerance
  • Incident documentation
  • Emergency management
  • Memory retention
  • Multitasking capacity
  • Teamwork
  • Teamwork and collaboration
  • Multitasking efficiency
  • Problem-solving
  • Time management
  • Prioritizing situations
  • Attention to detail
  • Listening skills
  • Problem-solving abilities
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Basic life support
  • Reliability
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Dispatch coordination
  • Computer-aided dispatching
  • CPR and first aid
  • NCIC database
  • Relationship building
  • Flexible schedule
  • Providing clear directions
  • Radio frequencies monitoring
  • Information documentation
  • Data entry
  • Safety protocols
  • Confidentiality understanding
  • Task prioritization
  • First aid knowledge
  • Map reading skills
  • Self motivation
  • Medical terminology
  • Coaching and mentoring
  • Interpersonal skills
  • Map reading
  • Conflict resolution
  • Computer literacy
  • Emergency medical dispatch (EMD)
  • Documentation
  • Information intake
  • Professionalism
  • Good judgment
  • Interpersonal communication
  • 911 system information databases
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication

Certification

NREMT-BASIC, CPR, LA STATE CERTIFIED

Timeline

Emergency Communications Officer

East Baton Rouge Parish
01.2023 - Current

Correctional Officer

Livingston Parish Sheriffs Office
01.2022 - 12.2022

Emergency Communications Officer

East Baton Rouge Parish Emergency Medical Services
01.2021 - 12.2021

Emergency Room Technician

Acadian Ambulance
12.2015 - 12.2020

Emergency Medicine

NEMSA

Medical Assistant

Remington College

Massage

Louisiana Institute of Massage Therapy

High School Diploma -

Springfield High School

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Shayna Ballard