Summary
Overview
Work History
Education
Skills
Timeline
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Sheila Bullock

Franklinton

Summary

Dynamic and adaptable professional with a proven track record of excellence in customer service and time management, demonstrated through high customer ratings at Uber. Skilled in route planning and vehicle maintenance, I've consistently enhanced customer experiences while ensuring safety and efficiency. Excelled in fast-paced environments, notably at Amazon, by prioritizing adaptability and punctuality, driving significant improvements in service delivery.

Overview

11
11
years of professional experience

Work History

Uber Driver

Uber
01.2023 - 01.2025
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Amazon Flex

Amazon
01.2023 - 01.2025
  • Demonstrated flexibility and adaptability when faced with changing demands, prioritizing tasks effectively to accommodate new challenges or responsibilities.
  • Demonstrated flexibility by adapting to various job duties as needed such as shelving books or providing reference assistance.
  • Improved overall workplace efficiency by cross-training on various machines and processes in the facility, providing flexibility and adaptability within the team.
  • Demonstrated flexibility in adapting to changing business needs while maintaining a consistent level of professionalism under pressure.
  • Adapted quickly to changing situations and demonstrated flexibility in the face of unexpected challenges during patrols.
  • Demonstrated flexibility and adaptability in adjusting to shifting priorities or unforeseen challenges, working diligently to ensure prompt resolution of issues.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adapted to changes in production schedules or demands with flexibility, ensuring on-time delivery of parts to internal customers or external clients.
  • Demonstrated flexibility by adapting to schedule changes or additional responsibilities as needed during events or staff shortages.

Personal Shopper

Target
01.2023 - 01.2025
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Pharmacy Associate

Walmart Pharmacy
03.2021 - 12.2022
  • Enhanced customer experience by offering timely and knowledgeable assistance with over-the-counter medication inquiries.
  • Assisted customers in selecting appropriate over-the-counter products by providing knowledgeable guidance and recommendations.
  • Supported the implementation of pharmacy software upgrades, optimizing efficiency and reducing errors in prescription processing.
  • Participated in ongoing training programs to stay current on pharmaceutical best practices, enhancing overall service quality.
  • Increased customer loyalty by addressing concerns promptly and professionally, ensuring their satisfaction with pharmacy services.

Head Cashier

Baptist Medical Center
02.2018 - 04.2021
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Office Manager

Global
01.2014 - 01.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

High School Diploma -

East Marion
Columbia, MS
05-1996

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Passenger transportation
  • Vehicle maintenance
  • Punctuality
  • Cleanliness
  • Safe driving
  • Route planning
  • Time management
  • Clean driving record
  • Fuel efficiency
  • Map reading

Timeline

Uber Driver

Uber
01.2023 - 01.2025

Amazon Flex

Amazon
01.2023 - 01.2025

Personal Shopper

Target
01.2023 - 01.2025

Pharmacy Associate

Walmart Pharmacy
03.2021 - 12.2022

Head Cashier

Baptist Medical Center
02.2018 - 04.2021

Office Manager

Global
01.2014 - 01.2018

High School Diploma -

East Marion

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Sheila Bullock