Summary
Work History
Education
Skills
Timeline
Generic

SHEILA DUNN

New Orleans

Summary

Dynamic Customer Service Representative with a proven track record at Caesar Entertainment New Orleans, excelling in client support and issue resolution. Skilled in CRM and effective listening, I enhance customer engagement and satisfaction through strategic follow-up techniques, ensuring a positive experience and fostering lasting relationships.

Work History

Customer Service Representative

Caesar Entertainment NEW Orleans

Education

No Degree -

Lutcher High School
Lutcher, LA

Skills

  • Client support and service
  • Effective listening
  • Analytical thinking
  • Information management
  • Relationship development
  • Issue and dispute resolution
  • Technical proficiency
  • Customer engagement strategies
  • Satisfaction assessment
  • Telephone etiquette
  • Follow-up techniques
  • Call handling skills
  • Sales expertise
  • Office administration support
  • Data interpretation
  • CRM expertise
  • Task prioritization

Timeline

Customer Service Representative

Caesar Entertainment NEW Orleans

No Degree -

Lutcher High School
SHEILA DUNN