Sheila Ned

Dynamic Supervisory Case Advocate at the IRS, adept at enhancing taxpayer support through analytical reasoning and effective collaboration. Spearheaded training initiatives, improving onboarding efficiency, while streamlining processes that significantly reduced response times. Recognized for mentorship and community advocacy, ensuring taxpayers received essential resources and compliance guidance.

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Hardworking Advocate working diligently on behalf of Type persons to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations.