Sheila Ned
New Orleans
Summary
Dynamic Supervisory Case Advocate at the IRS, adept at enhancing taxpayer support through analytical reasoning and effective collaboration. Spearheaded training initiatives, improving onboarding efficiency, while streamlining processes that significantly reduced response times. Recognized for mentorship and community advocacy, ensuring taxpayers received essential resources and compliance guidance.
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Hardworking Advocate working diligently on behalf of Type persons to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations.
Overview
44
44
years of professional experience
Work History
Supervisory Case Advocate
IRS
11.1981 - 09.2025
- Researched and analyzed taxpayer information to provide accurate guidance on tax-related inquiries.
- Developed training materials for new advocates, enhancing onboarding process efficiency.
- Collaborated with cross-functional teams to resolve complex taxpayer issues effectively.
- Assisted in implementing streamlined processes to improve response times for taxpayer support.
- Conducted outreach initiatives to educate taxpayers about available resources and compliance requirements.
Education
High School Diploma -
John F Kennedy
New Orleans, LA05.1980
Skills
- Document filing
- Document review
- Analytical reasoning
- Client representation
- Mentorship
- Research proficiency
- Training delivery
- Case preparation
- Active listening
- Collaboration and teamwork
- Interpersonal skills
- Case management
- Team collaboration
- Creative and critical thinking
- Document management
- Written communication
- Community advocacy
- Writing and editing
- Judgement and decision making
- Attention to detail
Timeline
Supervisory Case Advocate
IRS
11.1981 - 09.2025
High School Diploma -
John F Kennedy
Similar Profiles
Tracy R SeveranceTracy R Severance
Seasonal Clerk (P/T) at IRSSeasonal Clerk (P/T) at IRS
MANDY JOHNSONMANDY JOHNSON
Customer Service Representative at IRSCustomer Service Representative at IRS
Michael YbarraMichael Ybarra
Internal Revenue Agent at IRSInternal Revenue Agent at IRS
Charleston NorwoodCharleston Norwood
Delivery Driver at Nola Logistics, LLCDelivery Driver at Nola Logistics, LLC
Donovan AhlquistDonovan Ahlquist
Founding Father and Fraternity President at Alpha Epsilon PhiFounding Father and Fraternity President at Alpha Epsilon Phi