Shelby Lazenby
West Monroe
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
16
16
years of professional experience
Work History
House Cleaner
Self Employed
West Monroe
01.2017 - Current
- Communicated with customers about requests for additional supplies or cleaning services.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Washed windows inside and outside as needed.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned homes following specific and detailed protocols and requests.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Transported trash bags to designated outdoor receptacles for disposal.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
Secretary's Assistant
Tommy Semmes Land Surveying
West Monroe
01.2010 - 04.2012
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Drove customer feedback to deliver information to management for corrective action.
- Managed mail distribution within the department; opened, sorted, and distributed mail to the appropriate personnel.
- Maintained effective communication with internal customers regarding status updates on projects.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Greeted visitors in a professional manner and directed them to appropriate personnel or departments.
- Processed invoices and other financial records.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Organized and maintained filing systems, both paper and electronic.
Education
Some College (No Degree) - Computer And Information Systems
Post University
Waterbury, CTSkills
- Office management
- Document organization
- Customer service
- Mail distribution
- Communication skills
- Problem solving
- Scheduling appointments
- Problem-solving abilities
- Accounting skills
- Social media
- Customer and client relations
- Set appointments
Timeline
House Cleaner
Self Employed
01.2017 - Current
Secretary's Assistant
Tommy Semmes Land Surveying
01.2010 - 04.2012
Some College (No Degree) - Computer And Information Systems
Post University