Shelby Short
Duson
Summary
Shift Lead at Walgreens, with a strong focus on customer service and team motivation. Successfully trained new employees, enhancing performance and workplace safety. Experience in cash handling and conflict resolution, consistently resolving customer issues to maintain satisfaction. Proven ability to manage inventory, and ensure accurate daily reporting.
Overview
7
7
years of professional experience
Work History
Shift Lead
Walgreens
Scott
10.2010 - 12.2017
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Education
High School -
Acadiana High School
Scott, LA01.2010
Skills
- Customer service focus
- Team motivation
- Conflict resolution
- Workplace safety
- Work delegation
- Inventory management
- Daily reporting
- Positive attitude
- Cash handling
- Problem-solving
- Inventory counts
References
- Kelly Andres, 337-278-7820
- Danielle Johnfore, 337-266-5884
- Stacie Devereux, 970-390-5079
Timeline
Shift Lead
Walgreens
10.2010 - 12.2017
High School -
Acadiana High School