Shelby Walker
Bossier City
Summary
I am seeking a rewarding and fulfilling position that allows my full potential to be realized. Searching for a company that values loyalty and hard work. Looking for an environment with good growth potential.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Collector
United Built Homes
Shreveport
10.2024 - Current
- Get in touch with customers through various contact methods.
- Collect customers debt owed to company and set up payments.
- Assist customers with issues and connect them with the correct department to obtain a resolution.
Server/Hourly Manager
TaMolly's Mexican Restaurant
Bossier City
07.2019 - 03.2024
- Ensure quality service to patrons.
- Assist with supply orders, schedules, events.
- Maintain a clean area as per health codes.
- Engage with customers and build relationships with customers and vendors.
Activities Director
Brookdale
Shreveport
03.2017 - 06.2019
- Schedule entertainment and community inclusion events such as fundraisers and celebrations.
- Community outreach utilizing church's, schools, and other businesses.
- Partner with marketing for events and assist with tours.
- Planning activities 3 months ahead to create a monthly calendar for residents and families.
- Adjust planned activities accordingly due to unforeseen circumstances to ensure the residents had a replacement activity or event.
Concierge/resident assistant
Brookdale Senior Living
Shreveport
10.2015 - 03.2017
- Assist residents, families, and various other visitors.
- Answer phone calls and direct them where needed.
- Cover marketing with weekend tours.
- Execute weekend activities by getting the residents together and making sure the activities run successfully.
- Miscellaneous filing and general assisting of the managers in tasks needed.
Hostess/Server
Trejo's Mexican Restaurant
01.2015 - 07.2015
- Greet and seat customers.
- Answer customer's phone calls to take to go orders as well as in the restaurant.
- Handle cash and process debit and credit card payments for service.
- Ensure all the required supplies and areas were stocked and clean to the standard that the manager's and health department expect.
Customer service representative
Teleperformance USA
08.2014 - 11.2014
- Answer customer calls when they called for assistance for anything from paying their cell phone bills to problems with their wireless device.
- Work with the company's proprietary computer system to solve customer's issues.
- Detail notes of the reason of the call and what problems we were able to resolve during the call in the customer's account.
- Customer's needs had to be met in a satisfactory level within 15 to 20 minutes.
Server
Sue's County Kitchen
04.2014 - 08.2014
- Responsibilities included greeting and seating customers.
- Taking and delivering customers orders and anything else that was needed to ensure the customer was happy and cared for.
- Making certain the restaurant stayed stocked with things that would be needed throughout the shift such as fresh coffee and condiments.
- Made sure the restaurant stayed clean and sanitary to stay up to health department standards as well as the restaurant owner.
Education
High school diploma -
Bossier High School
05.2013
Skills
- Canva
- Marketing
- POS systems
- Microsoft Office
- Debt collection
- Customer service
- Management
- Phone etiquette
- Time management
Certification
Chauffer's License
Timeline
Collector
United Built Homes
10.2024 - Current
Server/Hourly Manager
TaMolly's Mexican Restaurant
07.2019 - 03.2024
Activities Director
Brookdale
03.2017 - 06.2019
Concierge/resident assistant
Brookdale Senior Living
10.2015 - 03.2017
Hostess/Server
Trejo's Mexican Restaurant
01.2015 - 07.2015
Customer service representative
Teleperformance USA
08.2014 - 11.2014
Server
Sue's County Kitchen
04.2014 - 08.2014
High school diploma -
Bossier High School