Herchelle Decay
Laplace
Summary
Service-oriented professional with experience in hotel front desk operations. Skilled in customer service, communication, and multi-tasking under pressure. Demonstrated ability to manage guest relations effectively while ensuring smooth check-in and check-out processes. Previous work has resulted in improved customer satisfaction rates and streamlined operational procedures.
Overview
3
3
years of professional experience
2014
2014
years of post-secondary education
Work History
Hotel Desk Clerk
Motel 6 Hotel
New Orleans
08.2022 - 11.2025
- My time being employed at Motel 6
- I happily greeted guests and provided information about hotel services and amenities.
- I managed check-in and check-outs for all guests.
- Handled guest inquiries and resolved issues with professionalism and ultimately care
- I Alo kept records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments
Head Cashier
JOANN Fabrics and Crafts
Baton Rouge
06.2022 - 10.2023
- Supervised cashiers to ensure efficient checkout and customer service.
- Managed daily cash transactions and maintained accurate cash drawer balances.
- Trained new staff on register operations and customer interaction best practices.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
Education
Penn Foster Career School
Scranton, PASkills
- Customer service/ Communication Skills
- Reservation management
- Payment processing
- Time Management
- Problem SOLVING
- Food Handling
- Retail Sales
- Digital Literacy
- Problem Solving
- Data Entry
- Inventory Management
Timeline
Hotel Desk Clerk
Motel 6 Hotel
08.2022 - 11.2025
Head Cashier
JOANN Fabrics and Crafts
06.2022 - 10.2023
Penn Foster Career School