Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHELLY WALL

WALKER

Summary

Dynamic leader with a proven track record at Sonny's BBQ, driving strategy development to boost sales and profitability. Excel in leadership and operations management, enhancing team performance and client satisfaction. Skilled in problem resolution, time management, strategic planning, team leadership, and operational excellence. Utilize a forward-thinking approach to drive business growth and streamline processes while fostering collaborative environments and achieving measurable results. Strong leader and problem-solver dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency through independent decision-making skills and sound judgment that positively impact company success.

Experienced with managing collections operations and implementing effective strategies to recover overdue accounts. Utilizes strong negotiation and communication skills to achieve high recovery rates and maintain positive client relationships. Track record of successfully streamlining processes and enhancing team efficiency.

Overview

30
30
years of professional experience

Work History

Substitute Teacher

Livingston Parish School District
12.2024 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

General Manager

Sonny’s BBQ
03.1995 - 09.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Receptionist

Salco Construction
04.2007 - 08.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Collections Supervisor

Mercantile Credit
10.1997 - 06.2003
  • Enhanced collections efficiency by implementing and monitoring strategic collections plans.
  • Streamlined department operations by optimizing workflows, policies, and procedures.
  • Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
  • Established performance metrics to evaluate team success and identify areas for improvement.
  • Researched accounts and completed due diligence to resolve collection problems.

Education

Business

Columbia Southern University
Orange Beach, AL
01.2026

High School Diploma - undefined

Belaire High School
Baton Rouge, LA
05.1992

Skills

  • Leadership and team building
  • Operations Management
  • Efficient multi-tasker
  • Problem Resolution
  • Team Player
  • Time Management
  • Adaptable

Timeline

Substitute Teacher

Livingston Parish School District
12.2024 - Current

Receptionist

Salco Construction
04.2007 - 08.2012

Collections Supervisor

Mercantile Credit
10.1997 - 06.2003

General Manager

Sonny’s BBQ
03.1995 - 09.2024

High School Diploma - undefined

Belaire High School

Business

Columbia Southern University
SHELLY WALL