Sheri Crescioni
Metairie,LA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
23
23
years of professional experience
Work History
Internal Service Representative
HUB International Gulf South
03.2023 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Helped service 50 groups providing exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Updated Benefit Point with group information, benefits, and premiums to help provider for strategical and revenue goals.
- Documented and uploaded all service call and emails.
- Prepared and organized follow up calls with carriers for claims status.
Patient Coordinator
Sanova Dermatology
08.2001 - 03.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Used Duxware and Ezderm to assign procedure and diagnostic codes to patient records for billing purposes.
- Performed billing and coding procedures for a private practice.
Education
Associate of Science - Health Information Technology
Delgado Community College
New Orleans, LA05.2000
Skills
- Patient Registration
- Insurance Verification
- Database Coordination
- Medical Data Collection
- Resolving Problems
- Payment Collection
- Appointment Scheduling
- Administrative and Office Support
- Medical Terminology
- Claim Processing
- Registration and Scheduling
- Multi-Line Telephone Systems
- Clerical and Filing Support
Timeline
Internal Service Representative
HUB International Gulf South
03.2023 - Current
Patient Coordinator
Sanova Dermatology
08.2001 - 03.2023
Associate of Science - Health Information Technology
Delgado Community College
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