Overview
Work History
Education
Skills
Timeline
Generic

Sherin Dumond

Abbeville

Overview

10
10
years of professional experience

Work History

Customer Service Representative

ATT
01.2011 - 12.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Manager

Dollar General Store
02.2010 - 06.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

High School Diploma -

Indian Bayou High School
Rayne, LA

No Degree - Typing And Windows

Gulf Area Vo Tech
Abbeville, LA
01-1972

Skills

  • Customer service
  • Customer support
  • Data entry
  • Customer satisfaction
  • Call center customer service

Timeline

Customer Service Representative

ATT
01.2011 - 12.2019

Manager

Dollar General Store
02.2010 - 06.2019

High School Diploma -

Indian Bayou High School

No Degree - Typing And Windows

Gulf Area Vo Tech

Similar Profiles

CREATE PROFILE
Sherin Dumond