Sherin Dumond
Abbeville
Overview
10
10
years of professional experience
Work History
Customer Service Representative
ATT
01.2011 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Manager
Dollar General Store
02.2010 - 06.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Indian Bayou High School
Rayne, LANo Degree - Typing And Windows
Gulf Area Vo Tech
Abbeville, LA01-1972
Skills
- Customer service
- Customer support
- Data entry
- Customer satisfaction
- Call center customer service
Timeline
Customer Service Representative
ATT
01.2011 - 12.2019
Manager
Dollar General Store
02.2010 - 06.2019
High School Diploma -
Indian Bayou High School
No Degree - Typing And Windows
Gulf Area Vo Tech