Sherri Parent
Saint Amant
Summary
Dynamic professional with a proven track record at H&E Equipment, excelling in roles from Operations Support Specialist to Regional Operations Manager. Leveraged exceptional customer service and business development expertise to enhance organizational efficiency and drive revenue growth. Skilled in educational technology and fostering team collaboration, consistently achieving significant operational improvements.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
22
22
years of professional experience
Work History
Operations Support Specialist
H&E Equipment
08.2019 - Current
- Provided guidance and mentorship to all employees, fostering a supportive work environment conducive to professional growth.
- Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
- Evaluated new technologies and tools for potential integration into the operations support framework, recommending solutions that led to increased efficiency and cost savings.
- Assisted in implementation of new CRM system to better track customer interactions.
- Improved team efficiency through regular training sessions on software updates and new procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Instructional Coordinator
H&E Equipment
06.2016 - 08.2019
- Developed workforce training programs to improve organizational efficiency.
- Planned and monitored implementation of technology-based learning programs.
- Contributed to development of comprehensive employee training courses.
Business Development
H&E Equipment
10.2014 - 06.2016
- Actively participated in business development activities to identify new opportunities for expanding our portfolio of services.
- Enhanced company revenue through effective business development initiatives and partnerships.
- Participated in proposal presentations and business development activities.
- Contributed to proposals and business development activities.
Regional Operations Manager
H&E Equipment
09.2008 - 10.2014
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Traveled to over 20 locations each month to manage each store and perform reviews of individual managers and employees.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Enforced compliance with local, state and federal regulations and company standards.
Inside Sales Representative
H&E Equipment
06.2006 - 09.2008
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Set up new accounts, established customer credit and set up payment methods.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
Executive Secretary
H&E Equipment
09.2002 - 06.2006
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Coordinated travel arrangements and bookings for executive staff.
- Screened personal and business calls and directed to appropriate party.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Education
Computer Accounting -
Delta Jr College
Baton Rouge, LAHigh School Diploma -
Live Oak High School
Denham Springs, LASkills
- Sales Operations Support
- Business development support
- Exceptional customer service
- Teaching strategies
- Cheerful and energetic
- Business development planning
Timeline
Operations Support Specialist
H&E Equipment
08.2019 - Current
Instructional Coordinator
H&E Equipment
06.2016 - 08.2019
Business Development
H&E Equipment
10.2014 - 06.2016
Regional Operations Manager
H&E Equipment
09.2008 - 10.2014
Inside Sales Representative
H&E Equipment
06.2006 - 09.2008
Executive Secretary
H&E Equipment
09.2002 - 06.2006
Computer Accounting -
Delta Jr College
High School Diploma -
Live Oak High School
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