Sherry Moore

Cake baker and designer with 28 years of experience.

I work with traditional cake frosting, as well as fondant artistry sculpting. I can create many things from the small and simple to the large and intricate, to the best of my abilities.

I do have a large portfolio available upon request.

• Ordered food supplies, ensuring freshness and quality of ingredients.
• Planning, budgeting/shopping, prep/cooking, cleaning, providing three daily, four-to-five-course meals for thirty to thirty-five construction contractors.

Pay: $20/hr 6 days/wk

Reason for leaving: the business moved.

• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Interviewed potential hires and reported to HR.
• Assigned work and monitored performance of project personnel.
• Monitored reports on sales trends, inventory levels, and financial data to improve sales.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Recruited and trained new, confident employees to meet job requirements. Set the pace for my team to achieve sales goals and offer our customers a great shopping experience.
• Conference Calls, Email Correspondence, and Data Review.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Monitored employee attendance records, timekeeping, and payroll information.
• Delegated work to staff, setting priorities and goals.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Identified needs of customers promptly and efficiently.
• Completed day-to-day duties accurately and efficiently.
• Worked effectively in team environments to make the workplace more productive.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Recognized and rewarded for top company sales on multiple occasions during employment with the company. Often excelled in incentive challenges or sales goals.

In this position, I was the assistant to the CEO of this commercial real estate and property development company.

There was much learned with this business over the years.

I was instructed on how to write up various documents needed within the office, including sales, legal, infrastructure projects, trust documents, leases, and eviction notices.

I had many duties in the office in my role as an assistant to help the business run efficiently, including:

• Organizing and maintaining filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
• Entered data into spreadsheets using Microsoft Excel to create documents needed using Microsoft Word/Office.
• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
• Updated contact lists regularly when changes occur in employee status or contact information.
• Set up conferences and meetings by scheduling and reserving rooms and preparing supplies.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service. Creating advertisements when needed.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Developed and maintained filing systems for confidential documents, processed invoices, and records.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Ensured efficient operation of office equipment such as printers, copiers, and fax machines, and managed the office supplies inventory.
• Completed day-to-day duties accurately and efficiently.
• Provided administrative support to the executive team, including scheduling meetings, setting appointments, and managing calendars.
• Record keeping of multiple deposits, checking accounts, savings accounts, money markets, and trust accounts, with documents to support them.
• Taking minutes of meetings, and errands when needed.

• Operated deposits, processed credit card transactions, and managed cash operations efficiently.
• Created presentations for sales events, and planned accordingly for seasonal changes to enhance merchandising and attract customer traffic.
• Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service, and troubleshooting all issues promptly.
• Maintained accurate sales records, including customer contacts, orders, and payments. Profits. Percentages. Budget. Corporate communications through phone, email, and meetings.
• Strategically planned small to large events to promote products and increase brand awareness.
• Negotiated sales with customers to maximize profits and finalize deals while solidifying returning customers.
• Made outbound sales calls to contact prospective leads, using effective communication skills.
• Engaged shoppers, providing assistance and information on merchandise and product features.
• Analyzed data from sales reports to determine areas of improvement within the sales process.
• Recognized as a top salesperson through multiple company awards and bonuses for outstanding performance throughout the years.

• Monitored inventory levels and loss prevention, placed orders to restock shelves, cleanliness of business.
• Developed relationships with suppliers to negotiate better prices.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Strengthened workflow productivity by hiring, managing, and developing confident employees.
• Use of POS, credit machines, fax machines, and printers.
• Prepared staff work schedules and assigned team members to specific duties.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Developed strategies to maximize sales and profitability.
• Created weekly work schedules for store personnel.
• Organized promotional events to increase product awareness.
• Prepared monthly reports on sales figures, expenses, profits.
• Managed daily banking activities such as deposits and withdrawals.
• Delegated work to staff, setting priorities and goals.
• Planned special promotions or discounts based on market trends.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Worked effectively in team environments to make the workplace more productive.
• All merchandising, designed layout, and built the store from the ground up as per the owner's vision.