SHETARA CLARK
Gretna
Summary
Results-driven professional with a strong background in data entry and guest services, notably at Quality & Quantity Tax Queen. Skilled in event planning and budgeting, I excel in optimizing operations and enhancing customer satisfaction. My attention to detail and effective communication have consistently resolved issues and improved service delivery.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
Quality &Quantity Tax Queen
Columbia
10.2019 - 04.2025
- Maintained confidentiality of sensitive information.
- Obtained scanned records and uploaded into company databases.
- Maintained updated knowledge of industry trends related to data entry operations.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
Guest Services Representative
Shiftsmart
01.2023 - 10.2024
- Delivered exemplary customer service to guests, addressing inquiries and resolving issues promptly.
- Managed guest reservations, check-ins, and check-outs, optimizing efficiency and minimizing wait times.
- Collaborated with hotel staff to coordinate guest services and improve satisfaction.
- Handled guest feedback and complaints effectively, implementing timely resolutions to maintain company reputation.
- Utilized hospitality software systems for accurate management of guest information and billing.
- Coordinated event planning activities to enhance guest experiences and streamline operations.
- Maintained strong vendor and client relations to support business objectives.
- Executed budgeting and financial management strategies to ensure resource optimization.
Education
High School Diploma -
Tylertown High School
Tylertown, MS05-2004
Skills
- Event planning and coordination
- Guest services manage
- Budgeting and financial management
- Time management and multitasking
- Strong interpersonal and communication skills
- Attention to detail and problem-solving abilities
- Marketing and promotional strategies
- Data entry
- Document scanning
- Customer service
Timeline
Guest Services Representative
Shiftsmart
01.2023 - 10.2024
Data Entry Clerk
Quality &Quantity Tax Queen
10.2019 - 04.2025
High School Diploma -
Tylertown High School
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