Shilah Collins
Sulphur
Summary
Dynamic and results-driven Sales Associate at Waffle House, recognized for exceptional customer service and relationship building. Proven ability to enhance customer satisfaction and drive sales through effective problem-solving and teamwork. Skilled in cash handling and POS transactions, consistently achieving operational goals while fostering a welcoming environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
Waffle House
02.2025 - Current
- Assisted customers with menu selections and ensured satisfaction through attentive service
- Maintained cleanliness and organization of dining area to enhance guest experience
- Operated cash register, processed transactions accurately, and managed cash handling procedures
- Collaborated with team members to meet daily operational goals and improve service efficiency
- Resolved customer inquiries and complaints promptly to maintain positive relationships
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Personal Care Assistant
All About You Home Healthcare
10.2020 - Current
- Assisted customers with menu selections and ensured satisfaction through attentive service
- Maintained cleanliness and organization of dining area to enhance guest experience
- Operated cash register, processed transactions accurately, and managed cash handling procedures
- Collaborated with team members to meet daily operational goals and improve service efficiency
- Resolved customer inquiries and complaints promptly to maintain positive relationships
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Colonial Forge High School
Stafford, VA06.2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Relationship building
- Flexible schedule
- Client service
Timeline
Sales Associate
Waffle House
02.2025 - Current
Personal Care Assistant
All About You Home Healthcare
10.2020 - Current
High School Diploma -
Colonial Forge High School