Shineka M. Albert
Baton Rouge
Summary
My career objective is to obtain an entry level or management position, which will allow me the opportunity to utilize my interpersonal, effective communication, customer service, cash handling, and multi-tasking skills; while showcasing my adaptability with working independently or as a team player.
Overview
14
14
years of professional experience
Work History
FC Associate
Amazon
Baton Rouge
10.2024 - Current
- Marked and labeled containers with accurate shipping information to prevent delays.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Loaded and unloaded trucks, contacted suppliers for estimated arrival time, stocked and organized products to prepare for customer orders and picked and packed orders.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Lead CSR
Circle K
Baton Rouge
09.2023 - 10.2024
- Performed additional tasks as assigned by senior management.
- Ensured compliance with applicable regulations while delivering excellent customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached team members on various aspects related to their roles such as soft skills training, sales techniques.
- Handled escalated customer complaints with professionalism and empathy.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Cashier
Tony's Seafood
Baton Rouge
11.2020 - 09.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Built and maintained productive relationships with employees.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Scanned items and checked pricing on cash register for accuracy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Answered customer questions and provided store information.
- Adhered to social distancing protocols and wore mask or face shield.
Cashier/Kitchen Help
Jambalaya Shoppe
Baton Rouge
11.2019 - 06.2020
- Assisted in opening and closing store
- Provided customer service and cash handling
- Prepared orders
Custodian
L.S.U-Residential Life
Baton Rouge
11.2017 - 04.2019
- Adhered to a routine schedule in cleaning apartments
- Effectively communicated with supervisor of needed repairs
- Swept, mopped, cleaned windows, and emptied trash
Caregiver
Westminster Academy#1
Baton Rouge
08.2018 - 10.2017
- Supervising children in a safe and learning environment
- Served and assisted with feeding children dinner
- Performed general housekeeping duties
Brackets Cashier
Manpower@ U.S.B.C
Baton Rouge
04.2017 - 07.2017
- Provided customer service to the bowlers during tournament
- Performed data entry
- Performed cashier duties
Dietary Aide/Dishwasher
Capitol House
Baton Rouge
01.2016 - 05.2016
- Assisted in food prep
- Responsible for keeping dishes and utensils cleaned and stocked
- Served residents in dining hall and assisted in preparing trays for room delivery
Teller
Neighbors FCU
Baton Rouge
09.2014 - 12.2015
- Provided exceptional customer service
- Reconciled cash drawer transactions
- Complied with bank operations and security procedures
Cage Cashier
PNK@ L'Auberge B. R
Baton Rouge
08.2012 - 09.2014
- Provided excellent customer service
- Accountable for all transactions and balancing window
- Responsible for complying with Title 31 documentation
Housekeeper
HealthCare Services
Baton Rouge
05.2012 - 08.2012
- Swept and mopped floors
- Dusted and polished furniture
- Monitored and reported necessary maintenance and repairs
Cashier
Ralph's Market
Baton Rouge
04.2011 - 12.2011
- Provided customer service
- Performed extensive cash, check, and debit/credit card transactions
- Stocked shelves and cleaned store
Education
Diploma -
Belaire High School
Baton Rouge, La06-1998
Skills
- Labeling shipments
- Inventory management
- Quality control
- Order fulfillment
- Loading procedures
- Customer service
- Team collaboration
- Team management
- Escalation management
- Conflict resolution
- Relationship building
- Coaching others
- Effective communication
- Paperwork processing
- Data entry
- Time management
- Training and coaching
- Task prioritization
- Strong work ethic
Custom
References upon request
Timeline
FC Associate
Amazon
10.2024 - Current
Lead CSR
Circle K
09.2023 - 10.2024
Cashier
Tony's Seafood
11.2020 - 09.2023
Cashier/Kitchen Help
Jambalaya Shoppe
11.2019 - 06.2020
Caregiver
Westminster Academy#1
08.2018 - 10.2017
Custodian
L.S.U-Residential Life
11.2017 - 04.2019
Brackets Cashier
Manpower@ U.S.B.C
04.2017 - 07.2017
Dietary Aide/Dishwasher
Capitol House
01.2016 - 05.2016
Teller
Neighbors FCU
09.2014 - 12.2015
Cage Cashier
PNK@ L'Auberge B. R
08.2012 - 09.2014
Housekeeper
HealthCare Services
05.2012 - 08.2012
Cashier
Ralph's Market
04.2011 - 12.2011
Diploma -
Belaire High School
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