Shocari Frazier
Shreveport
Summary
Versatile team player eager to contribute a strong Customer Service background toward actively supporting the success of an organization for growth and to enhance my professional skills in a dynamic fast paced workplace.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ITCON/FEMA
Vienna
04.2023 - Current
- Assisted clients with inquiries regarding disaster assistance programs and services.
- Managed customer complaints efficiently, resolving issues to ensure satisfaction.
- Processed applications for federal aid, verifying information and eligibility criteria.
- Collaborated with team members to enhance customer service protocols and training.
- Educated clients on available resources and support during emergencies and recovery.
- Maintained up-to-date knowledge of FEMA policies and procedures for accurate guidance.
- Utilized CRM software to track interactions and follow up on customer inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Data Entry Operator I
GDIT/FEMA
Bossier City
05.2021 - 04.2023
- Compiled data from source documents prior to data entry.
- Maintained data entry requirements by following data program techniques and procedures.
- Maintained confidentiality of the applicant personal details by adhering to company regulations and requirements.
- Exceeded quality goals to support team productivity.
- Helped applicants apply for Funeral assistance for Covid-19, answering phone calls providing updates and answering questions about the program.
- Input applicant information into spreadsheets and company database to provide leaders with quick access to essential applicant data.
Banking Customer Service Rep
USAA Federal Savings Bank
08.2018 - 04.2021
- Perform maintenance request received by phone for check re-orders, cashier’s checks, Debit/Atm
- Pin resets, loan payments, change of address, close accounts, account transfers and line of credit advances
- Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements regulations and consumer privacy policies.
Lead Receiving Inventory Clerk
Ditto Apparel
03.2015 - 06.2017
- Trained all new staff on inventory procedures
- Received, stored and unloaded incoming materials
- Compared information on packing slips with purchase orders to verify accuracy of shipments
- Inspected shipments for damages or defects; records discrepancies or damages and notified supervisor and/or purchasing personnel.
Deli Clerk
Super 1 Foods
08.2007 - 03.2015
- Prepared bakery and deli items
- Sliced, cut, weighed and priced stock in a considerable manner
- Unloaded deli products and transfer stock to storage areas.
Education
Some College (No Degree) - Sociology
Grambling State University
Grambling, LA01-2007
High School Diploma -
Booker T. Washington High
05.2005
Skills
- Customer Service Excellence
- Complex Issue Resolution
- Customer Relations
- Stocking & Inventory
- Data Entry skills
- Knowledge of
- Banking procedures
- Call Center Operations
- Time Management
- MS Office Proficient
- Administrative Support
- Written and Verbal Communication
- Data Management
- Data Verification
- Microsoft Office
- Data Collection
- Data Input
- Verifying Data Accuracy
- Collecting Information
Certification
Public Trust Clearance-Active
Timeline
Customer Service Representative
ITCON/FEMA
04.2023 - Current
Data Entry Operator I
GDIT/FEMA
05.2021 - 04.2023
Banking Customer Service Rep
USAA Federal Savings Bank
08.2018 - 04.2021
Lead Receiving Inventory Clerk
Ditto Apparel
03.2015 - 06.2017
Deli Clerk
Super 1 Foods
08.2007 - 03.2015
Some College (No Degree) - Sociology
Grambling State University
High School Diploma -
Booker T. Washington High