Shuntaye Jacobs
Monroe
Summary
As customer service professional, bringing valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Whirlpool
Benton Harbor, MI
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
TTEC
6312 S FIDDLER'S GREEN CIR,STE 1000 N
01.2018 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Phlebotomist
Glenwood Medical Center
503 MCMILLIAN RD
05.2012 - 04.2018
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Education
Associate of Applied Science - MEDICAL ASSISTANT
CAREER TECHNICAL COLLEGE
MONROE,LA06-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Customer relations
- Relationship building
- Payment processing
- Complaint handling
- Scheduling
- Follow-up skills
- Professional telephone demeanor
Timeline
Customer Service Representative
Whirlpool
12.2022 - Current
Customer Service Representative
TTEC
01.2018 - 04.2022
Phlebotomist
Glenwood Medical Center
05.2012 - 04.2018
Associate of Applied Science - MEDICAL ASSISTANT
CAREER TECHNICAL COLLEGE